AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 71

Cloud contact Self service Contact Center Virtual Agent 71

CSM Magazine

DECEMBER 10, 2021

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. Bank, Wells Fargo, United Health Group, numerous credit unions and manufacturers. About the Author.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

RichCall

SEPTEMBER 13, 2017

Blair Pleasant , analyst and consultant about Unified Communications. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. have bots that provide health related consultations based on images and symptoms. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64