The Northridge Group
MAY 2, 2023
Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3, then GPT-3.5, This technology equips ChatGPT to hold conversations about almost anything without any prior programming or configuration.
Fonolo
NOVEMBER 1, 2018
Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). Director of Emerging Technologies. He leads product management for Nexmo, the Vonage API Platform. Twitter: @howethomas. Tobias Goebel.
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Solvvy
AUGUST 21, 2020
Technology in next-gen chatbots is far better than traditional bots. Technological developments have made next-gen chatbots more effective. With Solvvy’s technology, customers can ask countless variations of questions and still get the correct response. Next-gen chatbots provide 24/7 customer support.
Aspect
JULY 26, 2017
Thanks to BFFs Siri, Alexa, and Cortana, but also the recent strides of Facebook, Microsoft, and others around text-based chatbots, the decades-old technologies involved in building natural language dialog systems are now being discussed in “mainstream” technology circles everywhere. And that’s where we are still at the beginning.
Amity
SEPTEMBER 25, 2017
I knew from the beginning that I loved working with Customers and I loved the entire process whether it was with supply chain or technology which is where I’m at now. When I joined, we had our typical support group, they were very reactive in nature, dealing with a lot of our B2C customers.
Amity
JULY 12, 2018
Remember, B2B purchases are not nearly as simple as B2C. You need your technology leader onboard for a successful implementation. The NIH syndrome occurs when your engineering team insists that the technology you need can be built in-house, though promising solutions exist outside your company.
Quality Contact Solutions
DECEMBER 31, 1969
Complexity in Technology Requirements. This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. Again, no two campaigns are the same. Schedule a Call with An Expert.
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