analyze 
Contact Center Pipeline
JULY 14, 2022
Analytics, namely the analysis of data such as through software tools to obtain meaningful and actionable insights, is central to the contact center. And contact centers collect a bounty of information from a growing array of channels and sources.
Lumoa
AUGUST 8, 2023
Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Why Analyzing Survey Results is Important The reason for analyzing survey results can be interpreted in many ways. How would you describe your experience with us?
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AWS Machine Learning
FEBRUARY 1, 2024
We also demonstrate using the chat for data prep feature in SageMaker Canvas to analyze the data and visualize your findings. Analyze the data Finally, we want to analyze the data to determine if there is a correlation between time of day and number of critical findings. Prerequisites Before starting, you need an AWS account.
Tethr
MAY 28, 2023
Analyzing conversations requires a new, more nuanced approach than that provided by traditional text analytics tools.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!
AWS Machine Learning
JULY 21, 2023
Analyze the effects of rodent infestation on vegetation and bodies of water To analyze the effects of rodent infestation on vegetation and bodies of water, we need to classify each location as vegetation, water, and bare ground. We use this LULC ML model to analyze the effects of rodent population on vegetation and bodies of water.
Spearline
JUNE 1, 2021
With a dataset containing hundreds of millions of individual data points for 2020, Spearline was able to glean a lot of insights across the 49 countries analyzed.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Are you excited to actually start making sense of customer analytics? Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet!
Advertiser: ZoomInfo
After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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By analyzing the right reporting metrics to get your true CPA, you can use smart dialing strategies in real time and dramatically improve contact rates. Improving lead efficiency is critical to driving profitability for your outbound contact center.
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
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AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!
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Ensure that you can define, design, and implement your program with clear goals in mind, and then analyze and act on the insight you gather. It’s vital to identify the right model for your business and follow it. But what else? What are the secrets to succeeding at each of those stages?
Speaker: John Joba and David Robbins
In this webinar, we will equip you with three models that can be implemented at any stage of CX maturity to link program spend directly to your organizations key financial outcomes: Leverage external information and analyze “back of the envelope” calculations when financial data such as customer spend is in short supply.
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