Noble Systems

FEBRUARY 10, 2021

To meet customer expectations, agents must be able to access all pertinent customer data in one place from a variety of sources – CRM, external databases, speech analytics and other enterprise systems. It enables speech analytics to provide more and more precise insights on customers and processes. Interested in learning more?

Contact Center 98

Contact Center Gamification Self service Analytics 98

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics.

Technology 113

Technology Customer Service Gamification Wireless 113

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Better insights through cross-channel analytics.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Serenova

MARCH 31, 2020

The analytics provide agents with a sense of control over their environment and make them feel more secure about the future and their own contributions. Analytics tell supervisors exactly where an agent is falling short so that feedback is both timely and individualized. Gamification is another way to keep agents motivated and engaged.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

Noble Systems

SEPTEMBER 8, 2020

Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience. We are all learning as we go.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

NobelBiz

JUNE 5, 2023

Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs. Watch the free on-demand webinar here. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

Enghouse Interactive

FEBRUARY 9, 2021

Agent Analytics (28.4% Real-time agent analytics improve the ability to track agent response times and KPI’s. Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Find out more by registering for our upcoming webinar: . planned, 48.4%

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. Call centers have the option to promote friendly competition and collaboration through gamification and performance management.

Contact Center 54

Contact Center Gamification Call Center call center software 54

CSM Magazine

FEBRUARY 17, 2021

Avoiding siloed products by choosing an all-in-one solution that includes quality management (QM), workforce management (WFM), analytics and business intelligence, means agents and contact centre leaders can see all critical data on a single unified dashboard. In order to achieve this a truly integrated cloud-based platform is required.

Gamification 52

Gamification Analytics Employee engagement Quality management 52

Playvox

SEPTEMBER 20, 2023

QM is more of a comprehensive program that focuses on both performance management & process improvement by using calibration, appeals, motivation, coaching, and gamification. Investments in things like Speech Analytics also struggled because of the costs for licenses AND hardware. QA analyzes problems after they happen.

Quality management 52

Quality management Coaching Contact Center Calibration 52

ProProfs Blog

AUGUST 6, 2021

Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Best employee engagement software has an option to analyze survey responses via advanced AI analytics. Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and more.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. Fortunately, call center AI technologies such as real-time speech analytics are available for today’s call center.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. Useful Training Tools: Stay on top of industry trends with Jungle Scout’s webinars and training. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Gamification 11

Gamification Education CRM Feedback 11

NobelBiz

FEBRUARY 22, 2023

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

In this SOCAP webinar, we discuss how to effectively maximize the contact center manager’s connection with technology to achieve organic growth and long-term success for incoming and outbound contact centers. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

ChurnZero

JULY 12, 2019

Think of utilities such as Google Analytics or your CRM solution. Two important components in gamification are surprise and delight. Upcoming Webinar. This webinar will focus on helping you to guide your Customer Success team to more easily lead, prioritize, and manage their book of business in a standardized, scalable manner.

Accountability 75

Accountability Metrics Education Marketing 75

NobelBiz

MARCH 23, 2022

What analytics do you offer? Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. From speech analytics to quality assurance and quality management (QA/QM) and gamification, it all comes down to compatibility and the correct fit for the firm.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen! We welcome your feedback. .

Contact Center 40

Contact Center Scripts Sales Metrics 40