Remove Analytics Remove contact center workforce Remove Gamification Remove Webinar
article thumbnail

Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience. We are all learning as we go.

article thumbnail

Defining WFO. (Hint – It’s Not Just About Workforce Management)

Noble Systems

WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. Workforce Management. Gamification. The Noble Workforce Optimization Suite. WFO TERMS TO KNOW. Process Automation. Omnichannel Routing. Call Recording. Voice of The Customer.