NobelBiz
FEBRUARY 21, 2023
Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. On the other hand, analytics refers to the use of advanced tools and techniques to analyze the collected data.
AWS Machine Learning
JANUARY 26, 2024
The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.
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AWS Machine Learning
NOVEMBER 16, 2023
Amazon SageMaker provides purpose-built tools for machine learning operations (MLOps) to help automate and standardize processes across the ML lifecycle. This enables Philips ML engineers and developers to provide updates, bug fixes, and future enhancements without disrupting the entire system.
OctopusTech
AUGUST 14, 2023
Redesigning also includes search engine optimization, optimizing website speed, monitoring technical performance, and responsive web design. We believe that you should design it to meet the latest industry standards, organizational goals, and the needs of customers. When Should You Redesign Your Website?
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862
Tethr
JUNE 22, 2021
In addition, many companies are now moving to voice analytics solutions to measure effort, as a more automated way to record and track customer conversations. You can create or purchase hyper-specific effort surveys, add an effort-specific question to the end of existing surveys, or utilize and score data you already have to arrive at a CES.
Call Journey
OCTOBER 20, 2018
Businesses are now improving their business performance by utilizing conversation analytics as a way to tap into insights from everyday customer telephone interactions. Until recently, the industry standard for reviewing calls coming through a contact center oscillated below 2%. It was originally published on Genesys blog.
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