AWS Machine Learning

SEPTEMBER 22, 2023

Reinforcement Learning from Human Feedback (RLHF) is recognized as the industry standard technique for ensuring large language models (LLMs) produce content that is truthful, harmless, and helpful. Gone are the days when you need unnatural prompt engineering to get base models, such as GPT-3, to solve your tasks.

Engineering 102

Engineering Feedback industry standards Benchmark 102

OctopusTech

AUGUST 14, 2023

Redesigning also includes search engine optimization, optimizing website speed, monitoring technical performance, and responsive web design. We believe that you should design it to meet the latest industry standards, organizational goals, and the needs of customers. This will lower your opportunity to rank on search engines.

Engineering 62

Engineering Sales Advertising Technology 62

AWS Machine Learning

NOVEMBER 7, 2023

Foundation Models Pharma Ad Generator – A specialized application tailored for the pharmaceutical industry. Harnessing the generative capabilities of foundational models, this tool creates convincing and compliant pharmaceutical advertisements, ensuring content adheres to industry standards and regulations.

Enterprise 100

Enterprise APIs Engineering Accountability 100

Spearline

OCTOBER 5, 2021

The test calls are recorded, and the audio quality is measured using the industry-standard Perceptual Evaluation of Speech Quality (ITU P.862 Arnie Chencinski, Senior Voice Network Engineer, Zoom. Here at Spearline, we have conducted millions of test calls worldwide, resulting in billions of data points.

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

Tethr

JUNE 22, 2021

Often, these middle-of-the-road calls could easily have been low-effort calls with a score between 7-10… But the agent just didn’t do anything to engineer a low-effort experience, so the call is left in the middle. For medium effort calls, you can often easily improve these calls with just a little extra effort.

Customer effort 81

Customer effort industry standards Metrics Surveys 81

Call Journey

OCTOBER 20, 2018

Until recently, the industry standard for reviewing calls coming through a contact center oscillated below 2%. Call Journey’s processing engine not only speeds up this process but also improves it greatly thanks to a unique output containing: Customer Emotion and Sentiment. Temkin quote. Agent Sentiment and Emotion.

Scripts 45

Scripts Customer emotions Engineering industry standards 45

Vonage

MAY 23, 2017

It’s also important to know if your contact center is meeting the industry standards – and where it falls short. Our upcoming webinar, “How Does your Contact Center Stack Up?” will offer insight on this very topic.

Contact Center 48

Contact Center Benchmark First call resolution industry standards 48

USAN

JULY 24, 2018

For the first time ever, commercial Kubernetes applications are available to deploy with one click to Google Kubernetes Engine with a usage-based pricing model. Commercial Kubernetes applications can be deployed on-premises or even on other public clouds through the Google Cloud Platform Marketplace.

Interactive Voice Response 45

Interactive Voice Response Enterprise industry standards Engineering 45

Talkdesk

APRIL 22, 2019

Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. The Engineering Security team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Internal penetration tests are also conducted by the Engineering Security team.

industry standards 15

industry standards Engineering Cloud contact Enterprise 15

delighted

APRIL 27, 2021

You can work with your engineering team to build improvements, but how do you know these changes will impact the customers it is meant to help? Marketers use multiple products and platforms to deliver ads to the right users, so we need to make sure our platform works with other external platforms and abides by industry standards.

Feedback 98

Feedback Surveys Management Advertising 98

Stratifyd

JUNE 13, 2019

One of our Sales Engineers, Vivian Wang, recently switched from an iPhone 6 Plus to a Google Pixel 3. Apple’s CX is difficult to match, and from the in-store experience to inviting product design, the tech brand has set and maintained the industry standard for phones.

Telecommunications 40

Telecommunications industry standards Feedback Engineering 40

CSM Magazine

NOVEMBER 1, 2018

They facilitate multilingual content development and support the latest industry standards in content interoperability. Most best-in-class customer service training solutions already include a gamification engine that helps improve productivity and retention through gaming elements like badges, points, levels, rewards and leaderboards.

Customer Service 40

Customer Service Gamification industry standards Metrics 40

Mindtouch

JULY 19, 2017

Google announced that they would be slightly favoring HTTPS web traffic back in 2014, but as HTTPS becomes more of an industry standard, it seems that Google is feeling comfortable to more openly favor it over the unsecured HTTP. They’re projecting that number to jump to nearly three out of every four sites by the end of 2017.

industry standards 54

industry standards Best practices Engineering 54

AWS Machine Learning

APRIL 18, 2024

Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts. These generated scripts are tailored to meet your organization’s unique requirements while conforming to industry standards for security and compliance.

Scripts 66

Scripts Best practices Engineering Accountability 66

Back Office Centers

NOVEMBER 17, 2023

Other areas including engineering, business, gaming, and entertainment can also benefit from image mining. Adherence to Industry Guidelines and Policies The government of the United States has established industry standards and guidelines, including as SOX, HIPAA, and GDPR.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

SharpenCX

MARCH 24, 2020

According to Gallup’s Re-Engineering Performance Management research, measurement is a positive pillar for developing employees. But, it’s important to keep your direct competition in mind when looking at call center metrics & industry standards, too. Industry Standards: How do you Stack Up Against Your Peers?

industry standards 52

industry standards Metrics Call Center Wait times 52

SharpenCX

JANUARY 28, 2020

Include your IT team and any software engineers you may have on staff in the decision process to know you’re covering all your bases. Use your wish list as a starting point and work with your finance team to understand budget limitations. Vendor selection is tricky business. Want to see how you compare?

Call Center 69

Call Center call center software Abandon rate Contact Center 69

AWS Machine Learning

MARCH 14, 2024

We provide an overview of key generative AI approaches, including prompt engineering, Retrieval Augmented Generation (RAG), and model customization. Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work.

Best practices 111

Best practices Engineering Chatbots Enterprise 111

NobelBiz

FEBRUARY 21, 2023

With its intuitive interface and buil-in analytics and reporting engine, it is the go-to solution for contact centers to improve their efficiency, and ensure the accuracy and exactitude f collected data. As an example, by analyzing call duration metrics, it is possible to identify long calls and intervene to reduce AHT.

Best practices 52

Best practices Analytics Contact Center Coaching 52

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. This session uses the Claude 2 LLM as an example of how prompt engineering helps to solve complex customer use cases. Reserve your seat now!

Engineering 116

Engineering Best practices APIs Government 116

delighted

DECEMBER 17, 2019

While those may seem like good solutions, they don’t actually solve what specifically causes customers to rate departure times so negatively — especially since compensation provided to delayed customers was already meeting industry standards and eliminating delays altogether is virtually impossible.

Customer Experience 40

Customer Experience Airlines Feedback Surveys 40

Callminer

AUGUST 1, 2017

Since time is money in a contact center, first contact resolution is a primary goal, regardless of the industry. The routing engine delivering the contacts must be optimized in such a way that your customer’s experience is both brief and successful.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CSM Magazine

MARCH 22, 2023

Macaw Security Solutions can now optimise how its installation and maintenance engineers are deployed, with real-time tracking and intelligent scheduling, as well as reducing its reliance on paperwork. Operating from its Birmingham headquarters, Macaw covers the whole of the UK and is accredited to the highest industry standards.

Engineering 52

Engineering Finance Construction CRM 52

Tethr

DECEMBER 21, 2021

This problem isn’t unique–in fact, it’s an industry standard. If your beautiful Ford Mustang’s engine is making a funny noise, most of us aren’t going to head out to our garage and take our own engine apart to figure out what’s wrong with it. Understanding how issue sensing works for you.

Engineering 103

Engineering Analytics industry standards Contact Center 103

AWS Machine Learning

APRIL 17, 2023

There is no industry standard for distillation, and many techniques are experimental. Prompt engineering Prompt engineering refers to efforts to extract accurate, consistent, and fair outputs from large models, such text-to-image synthesizers or large language models.

Engineering 84

Engineering Benchmark Scripts industry standards 84

ShepHyken

OCTOBER 5, 2018

Their intuitive shopping interface, wide selection, one-click ordering, and fast shipping have become the industry standard. Burrow still only offers a single sofa with a few customization options, opting to engineer a single sofa that meets all of their customers’ needs, rather than several that only meet a few.

industry standards 207

industry standards Personalization Engineering Consulting 207

AWS Machine Learning

NOVEMBER 30, 2023

FM evaluations provides actionable insights from industry-standard science, that could be extended to support customer-specific use cases. Verifiable evaluation scores are provided across text generation, summarization, classification and question answering tasks, including customer-defined prompt scenarios and algorithms.

Construction 94

Construction Metrics industry standards APIs 94

NobelBiz

APRIL 9, 2024

Standards Call Centers Must Follow In addition to specific regulations, call centers should adhere to industry standards and best practices, here are 10 of the most important standards any call center should follow: 1. How NobelBiz Omni+ can take your Contact Center to the Next Level?

Call Center 104

Call Center Telemarketing Healthcare Government 104

JustCall

AUGUST 24, 2022

RTCP, which stands for Real-Time Transport Control Protocol, is engineered to monitor and provide feedback for the RTP’s data delivery on large multicast networks. SIP Protocol is engineered in a way that is user-friendly for businesses. Important Features of SIP Protocol. User-Friendly Portal. E911 Service.

voip 52

voip Telecommunications Engineering Transportation 52

JustCall

AUGUST 23, 2022

This protocol was created and standardized by the Internet Engineering Task Force (IETF). The DECT standard is also used by cordless hardphones, which communicate with a base station via the DECT protocol, while the base station communicates with an IP-PBX via SIP and RTP as their transport protocols.

voip 52

voip Transportation Technology industry standards 52

AWS Machine Learning

MARCH 13, 2024

Compare the model’s performance to benchmarks and industry standards. Evan Kravitz is a software engineer at Amazon Web Services, working on SageMaker JumpStart. Evaluate Model on Test Set, Compare to Benchmarks, Analyze Errors and Biases** – Evaluate the model’s performance on the test data.

Benchmark 113

Benchmark Scripts APIs Feedback 113

NobelBiz

NOVEMBER 23, 2020

Thus, an omnichannel campaign would run TV and radio promos, paired with paid ads on social media and search engines. The immersive nature of this approach was so effective, that it quickly became an industry standard. Being a highly successful concept, omnichannel was imported and adapted to other industries too.

Contact Center 52

Contact Center Interactive Voice Response Multichannel Telecommunications 52

JustCall

APRIL 5, 2023

Further, businesses that find their preferred integration missing can contact the JustCall engineering team to request a new integration. Along the same lines, you can always raise a request with JustCall engineers to expand the integration suite, and they will gladly do it. Unfortunately, 8×8 misses out on this front.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Stratifyd

DECEMBER 11, 2018

BA/BS degree in Information Technology, Computer Science, Engineering or related field. General understanding of industry standards, compliance, and legal guidelines: ISO 27001, NIST 800-53, SOC 2, HIPAA, etc. Submit resumes to engineering-jobs@stratifyd.com please include in the subject line “Security Operations Analyst”.

Engineering 40

Engineering Analytics industry standards Healthcare 40

Tethr

OCTOBER 2, 2020

What he’s found is that “when scores hover in the middle, it almost always means the agent isn’t doing much to engineer a great experience. Customer effort score: industry benchmarks and best practices. So, you want to ask yourself, why was that not an Easy interaction? What could have made it so?”.

Customer effort 109

Customer effort Customer Care Coaching Surveys 109

AWS Machine Learning

NOVEMBER 29, 2023

For example, the EU AI Act is tasked providing information on which datasets are used for training, what compute power is required to run the model, report model results against public/industry-standard benchmarks and share results of internal and external testing. Model fine-tuners want to solve specific tasks (e.g.

Benchmark 88

Benchmark Metrics Engineering APIs 88

Fonolo

OCTOBER 11, 2018

Business Insider wrote: “According to a new qualitative survey of 43 high-growth Canadian start-ups, Donald Trump’s election victory last November sparked a surge of immigration to Toronto among US-based engineers and tech entrepreneurs.” Meeting the Industry Standard of Service Level. Deeper Talent Pool Later.

industry standards 70

industry standards Service level Engineering Call Center 70