NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. On the other hand, analytics refers to the use of advanced tools and techniques to analyze the collected data.

Best practices 52

Best practices Analytics Contact Center Coaching 52

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 125

Best practices Government Engineering Accountability 125

AWS Machine Learning

NOVEMBER 16, 2023

Amazon SageMaker provides purpose-built tools for machine learning operations (MLOps) to help automate and standardize processes across the ML lifecycle. This enables Philips ML engineers and developers to provide updates, bug fixes, and future enhancements without disrupting the entire system.

Healthcare 91

Healthcare Government Engineering APIs 91

OctopusTech

AUGUST 14, 2023

Redesigning also includes search engine optimization, optimizing website speed, monitoring technical performance, and responsive web design. We believe that you should design it to meet the latest industry standards, organizational goals, and the needs of customers. When Should You Redesign Your Website?

Engineering 62

Engineering Sales Advertising Technology 62

Back Office Centers

NOVEMBER 17, 2023

Other areas including engineering, business, gaming, and entertainment can also benefit from image mining. If you assign this responsibility to a less seasoned worker in your business, the caliber of the analytics can degrade. It assists them in improving their software for end users.

outsourcing 40

outsourcing Government Healthcare Entertainment 40

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. Kristian Martell.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. This session uses the Claude 2 LLM as an example of how prompt engineering helps to solve complex customer use cases. Reserve your seat now! Reserve your seat now!

Engineering 113

Engineering Best practices APIs Government 113