security-and-compliance 
JivoChat
MAY 17, 2023
Getting to know the best CRM tools available in the market is a great opportunity to enhance the management processes in your company. There are several CRM software solutions for different types of companies. What Is CRM Software? It’s worth getting to know them and choosing the one that suits your business best.
JivoChat
MAY 29, 2023
Using free CRM software may be the solution you are looking for in your business. You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them. Also, CRM software counts with data analysis to track performance on the actions and strategies you set up.
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Comm100
JUNE 23, 2022
Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.
CSM Magazine
APRIL 25, 2024
Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. With the advent of digital technology and social media, customer expectations are higher than ever.
TeleDirect
FEBRUARY 14, 2024
The term “cloud” is often associated with IT, but it’s an important technology in any industry, from healthcare to education — especially when it comes to running a contact center. At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Your brand can provide this, too. It’s 100% yours.
HGS
MAY 22, 2018
Healthcare has, undoubtedly, made B2C strides toward 24/7 optimized experience—from nurse triage to CRM and analytical PHM data collection. Further to this point, the cost of attaining compliance has steadily grown over the past few years, rising 43% from 2011 to 2017, according to a recent Ponemon report.
aircall
NOVEMBER 21, 2022
With the current economic climate and increasingly competitive market, there’s no denying the corporate shift to achieve previously deemed “stretch” targets. For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge.
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