Balto

OCTOBER 17, 2023

Some of the tried and tested methods to do this include: Social media listening: Monitoring your customers’ activity on social media platforms can tell you how your customers perceive your brand. Website data analytics: Tracking user behavior on your website can give you an idea of your customers’ preferences and demographics.

Sales 52

Sales Healthcare Accountability Marketing 52

Balto

OCTOBER 17, 2023

Some of the tried and tested methods to do this include: Social media listening: Monitoring your customers’ activity on social media platforms can tell you how your customers perceive your brand. Website data analytics: Tracking user behavior on your website can give you an idea of your customers’ preferences and demographics.

Sales 52

Sales Healthcare Accountability Marketing 52

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. How is AI Being Applied to Improve Customer Experience?

Customer Experience 11

Customer Experience Automotive Chatbots Big data 11

Totango

JANUARY 26, 2021

Retention rate represents how many of the same group of customers you kept over the same time frame. In other words, the number of customers who didn’t churn is the number of customers you retained. What Is a Customer Churn Analysis? Dissatisfying User Experience. Poor customer experience promotes churn.

Customer retention 89

Customer retention Sales Marketing Big data 89

aircall

MARCH 19, 2021

By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. And out of those who do practise data collection, only 12% analyze it.

Sales 62

Sales CRM Marketing Best practices 62

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose helps companies spot opportunities to deepen engagement with customers and maximize revenue through renewals and upsells.

Management 40

Management Sales Engineering SaaS 40

NobelBiz

AUGUST 3, 2021

The perks of Speech Analytics Because of the evolution of conventional systems and the application of new technologies, customer services can now analyze increasingly huge amounts of data, which has become critical for spotting optimization or transformation opportunities in near real-time.

Contact Center 52

Contact Center Interactive Voice Response Coaching Construction 52

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). It used to be that the buyer was the CIO. Maybe IT still needs to stay focused on their list.

B2B 60

B2B SaaS B2C Advertising 60

ChurnZero

OCTOBER 22, 2020

These solutions are also relevant to companies with customer experience programs, and can be used to fill the gaps within their existing sales, marketing and customer support processes.”. When it comes to customer retention, there’s business-altering revenue at risk.

CRM 59

CRM Customer retention Technology Best practices 59

Peter Lavers

JULY 10, 2018

Like most other sectors, sport has gone digital, omni-channel, big data, real-time, and customer empowered. The same data services the needs of many stakeholders. This core match data is a critical part of the big data picture that encircles these two wonderful weeks of sport.

Big data 20

Big data SaaS Marketing Customer Experience 20

SmartKarrot

OCTOBER 13, 2020

In this age of increasing competition with other businesses, customer intelligence (CI) is becoming a prominent competitive advantage. We have already known that being customer-centric is paramount for the growth of any SaaS company. But there are various facets of becoming a customer-centric organization.

Customer centricity 10

Customer centricity SaaS Analytics Customer retention 10

Natalie Petouhof

MARCH 6, 2016

Is This Offered in a SaaS or Cloud Mode? The addition of Celaton inSTREAM expands Capgemini’s Business Services’ extensive Software-as-a-Service (SaaS) portfolio with an artificial intelligence-based processing solution for incoming unstructured content –which is driven by its global automation Centers of Excellence.

SaaS 45

SaaS outsourcing Technology Consulting 45

SmartKarrot

SEPTEMBER 1, 2021

This aims to render convenience coupled with a learning experience to the customers. In the online market today, you will find a plethora of options that specifically cater to the large enterprises while some of them are on the SaaS products. Analytical Facets: Sometimes the collection of data is not all that matters.

Enterprise 10

Enterprise Big data Analytics B2B 10

SmartKarrot

JUNE 23, 2020

SaaS businesses, more than any other, is dependent on the customer. When companies discovered this and User Interface (UI) and Customer Experience (CX) overtook other measures of SaaS success, the way business is done shifted from market oriented one to a product led one. Enter the SaaS dragon – data.

Analytics 10

Analytics SaaS Upselling Entertainment 10

SmartKarrot

OCTOBER 9, 2020

This refers to vertical SaaS and horizontal SaaS. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. In general SaaS solutions are a must-have for every business need. What is vertical SaaS?

SaaS 10

SaaS Real estate Construction Multichannel 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Founded in: 1982.

SaaS 10

SaaS Finance Advertising Engineering 10

SmartKarrot

APRIL 15, 2022

Apart from being a huge repository of knowledge on CRM, this updated version also offers adds new case studies and updated screenshots, and also includes emerging CRM trends such as AI, big data, chatbots, etc. The book takes on a managerial perspective to discuss the role of CRM software in customer journeys.

Customer retention 19

Customer retention CRM SaaS Customer centricity 19

SmartKarrot

APRIL 12, 2022

AIOps is an alliance between data analytics, DevOps, machine learning (ML), and artificial intelligence (AI). From breaking down the data silos to ensuring that data and insights are easily available across the organization, AIOps plays a significant role in leveraging digital technologies.

Analytics 10

Analytics Big data SaaS Technology 10