ProProfs Blog

DECEMBER 6, 2021

AI Reports: Never make business decisions based on gut feelings. AI-powered reports and analytics. SoGoSurvey is a cloud-based SaaS platform for creating, distributing, and analyzing multilingual surveys, forms, quizzes, assessments, and polls. Template bank. Predictive analytics. Key Features. SoGoSurvey.

Surveys 78

Surveys Enterprise Feedback CRM 78

ProProfs Blog

JULY 20, 2021

Zoho Survey is an all-in-one tool with versatile question types and in-depth analytics mechanisms. Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and so on. AI powered sentiment analysis to understand customer sentiments better. AI powered superior analytics. Less theme options.

Surveys 78

Surveys Feedback Real estate Enterprise 78

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Next would be AI. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Pointillist

FEBRUARY 19, 2018

In this post, I will lay out why artificial intelligence is a game changer in CX, take a look under the hood at how AI is applied to CX, and explore use cases for how leading edge companies are already reaping benefits from AI applications in customer experience. The Need For AI In Customer Experience. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

Fonolo

JANUARY 22, 2020

Who Should Attend: CMOs, customer support executives and management, Notable Speakers: Satya Nadella – CEO, Microsoft; Susan Johnson – CMO, Suntrust Bank. Notable Speakers: Satya Nadella – CEO, Microsoft; Susan Johnson – CMO, Suntrust Bank. AI trends for the coming year. Event Host: Oracle.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Lumoa

JUNE 4, 2018

Finnish SaaS company Lumoa , which provides AI-powered customer experience analytics software for medium and large sized companies across the Nordics, has announced €650 000 in funding. The global customer journey analytics market size will reach $12.22 billion by 2022 growing from $4.76 486 0598, johanna@lumoa.me

Analytics 121

Analytics Marketing Customer Experience Telecommunications 121

SmartKarrot

FEBRUARY 18, 2022

Gartner puts data intelligence as a top trend in data and analytics. Decision intelligence helps your organization evolve with decision-making using advanced technologies like ML , AI, Natural language queries, intelligent apps, and more to create comprehensive platforms. Decision intelligence uses AI algorithms to make decisions.

Banking 10

Banking Finance Healthcare SaaS 10

SmartKarrot

OCTOBER 19, 2020

If you are running a SaaS business, then it is paramount that you know your customers really well. Few ways to collect data are: Website analytics: Tools like Google Analytics, Mixpanel, etc., It uses technologies like AI, ML, and statistics to identify those patterns. can be used to extract information.

Management 10

Management SaaS B2C Feedback 10

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Use Emotion To Connect With Customers and Employees.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

JivoChat

MAY 31, 2023

A website builder is a service offered by many software-as-a-service (SaaS) companies that enable people to create their own pages online without having code or design skills. Key features: Pre-built website templates Drag-and-drop editor SSL certificate SEO tools Analytics Responsive design 2. What Is a Website Builder?

Analytics 75

Analytics Engineering Real estate Marketing 75

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. She has previously held marketing and CX roles across various industries, including life insurance, banking and hospitality. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64