Jon Arnold

OCTOBER 3, 2017

There’s more disruption coming, and I’ll speak to that in due course, either here on my blog, or via one of the media channels I partner with. Each one needs a detailed analysis, but that will be for another time. To clarify, here’s a very brief summary of what these companies are doing in the CX space.

Marketing 40

Marketing Contact Center APIs Enterprise 40

OctopusTech

JANUARY 20, 2024

Chatbots have become incredibly useful tools in modern times, revolutionizing the way businesses engage with their customers. We will explore the introduction, capabilities, and wide range of uses of chatbots in this blog, as well as the important topic that frequently comes to mind: their development costs. What are Chatbots?

Chatbots 62

Chatbots Healthcare Finance APIs 62

Eptica

AUGUST 1, 2018

This blog post, part of our series on optimizing CX with Eptica, therefore focuses on how our customer experience platform makes it easier for agents to operate effectively and happily. Through its open API it can also link to other customer-facing systems, such as CRM, ensuring agents always have the latest, most up to date information.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

Cisco - Contact Center

JANUARY 27, 2020

Customers who are calling in to a contact center enjoy a more intuitive experience for handling simple requests and agents are relieved of repetitive and mundane tasks that can easily be handled by an IVR or a chatbot, or virtual assistant. How Well Do You Know Your Customers? Why you need guardrails for your contact center.

Contact Center 78

Contact Center contact center solutions Enterprise Cloud contact 78

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. Your LLM application may have more or fewer definable trust boundaries.

Best practices 124

Best practices Government Engineering Accountability 124

AWS Machine Learning

MARCH 27, 2024

Although much of the focus around analysis of DevOps is on distributed and cloud technologies, the mainframe still maintains a unique and powerful position, and it can use the DORA 4 metrics to further its reputation as the engine of commerce. Pass the generative AI prompt to Amazon Bedrock (using Anthropic’s Claude2 model on Amazon Bedrock).

Enterprise 89

Enterprise APIs Metrics Engineering 89

SmartKarrot

MAY 11, 2023

That’s why in this blog post, we’ll dive into the differences between conversation intelligence and conversational intelligence, shedding light on their different uses and applications. This is because of the intelligence platform’s ability to transcribe conversations into any language for easy deciphering and analysis.

Real estate 10

Real estate Chatbots APIs Analytics 10

AWS Machine Learning

MAY 1, 2024

Assistant: There are ethical concerns associated with using Fraudoscope, as it involves the collection and analysis of personal physiological data. Assistant: Some of the alternative lie-detecting algorithms include voice analysis, facial expression analysis, and eye tracking. import boto3 import json bedrock = boto3.client(service_name='bedrock-runtime')

APIs 102

APIs SaaS Accountability Chatbots 102

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 106

Best practices Engineering Chatbots Enterprise 106

AWS Machine Learning

MAY 3, 2023

With Amazon Bedrock , you will be able to choose Amazon Titan , Amazon’s own LLM, or partner LLMs such as those from AI21 Labs and Anthropic with APIs securely without the need for your data to leave the AWS ecosystem. Kendra ChatBot provides answers along with source links and has the capability to summarize longer answers.

Enterprise 68

Enterprise APIs Chatbots Government 68

Balto

NOVEMBER 2, 2023

In this blog, we’ll uncover the value of modern contact center solutions for enterprises, how they seamlessly integrate into your ecosystem, and why you can’t afford to ignore them. According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Real Blue Sky

MAY 18, 2022

As we referenced in our last blog post, employee’s expectations have also shifted. If an organization wants to explore options like chatbots, mobile app notification, payment services, call transcription, etc., Predictive Behavioral Routing (PBR) and real-time sentiment analysis has taken the use of AI to the next level.

Interactive Voice Response 52

Interactive Voice Response Self service APIs Contact Center 52

NobelBiz

APRIL 16, 2024

Example: A legacy call center system might not integrate well with newer digital channels like messaging apps or artificial intelligence-driven chatbots. This involves conducting comprehensive data analysis, market research, and gathering insights from customer feedback. Solution: Invest in upgrading or replacing outdated systems.

Contact Center 52

Contact Center CRM Call Center Best practices 52

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

OctopusTech

JUNE 24, 2021

Here’s a quick analysis of this software being so popular. Here’s a brief analysis of the features, perks, and notable highlights of Live Chat. Use custom forms as well as AI chatbots to certify your leads. Instant integrations as well as APIs. More than 250 instant integrations and APIs. Auto agent routing.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 66

Finance Scripts APIs Sales 66

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 52

Finance Scripts APIs Sales 52

OctopusTech

SEPTEMBER 29, 2022

If representatives are busy providing live chat services, then chatbots can also be used here. Recommended Reading – Chatbot Vs. Live Chat: Which Is Best For Your Business? Some of the popular knowledge base content includes video tutorials, FAQ pages, blogs, and articles. Social media Monitoring Tool.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for an alternative that offers APIs to integrate it with other tools you use. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat.

Sales 52

Sales Coaching CRM Contact center software 52

JivoChat

JUNE 15, 2021

Shogun is an app for building landing pages, blog posts, product pages, and other types of website content. It provides parameters for metadata, alt text, blog optimization, and you can use this app’s analytics to improve conversion rate optimization and evaluate the strength of your calls to action. Used for: Page design.

Upselling 52

Upselling Analytics Sales Marketing 52

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor have an existing and growing API system to best integrate with other technologies? Does the live chat provider offer a Chatbot or AI with its own reporting system?

CRM 41

CRM Multichannel Marketing Accountability 41

ShepHyken

OCTOBER 20, 2017

The technical implementation combines a collection of technologies — chatbots, micro-applications, knowledge center, widgets, a dialog engine, engagement engine, APIs, etc. The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. under an integration layer.

Enterprise 218

Enterprise Engineering APIs contact center solutions 218

JivoChat

JULY 5, 2021

Open API Works With Other Channels: Connect Ordoro to other e-commerce platforms and take advantage of this omnichannel solution. Data Science and Reporting: Use AI, predictive analysis, and machine learning to get a big picture of your customers and use this data to grow your business. Customized enterprise plans are available, too.

Advertising 52

Advertising Analytics Sales Enterprise 52

AWS Machine Learning

NOVEMBER 30, 2023

Clariant is empowering its team members with an internal generative AI chatbot to accelerate R&D processes, support sales teams with meeting preparation, and automate customer emails. With Amazon Bedrock, customers are only ever one API call away from a new model. Meta Llama 2 70B, and additions to the Amazon Titan family.

APIs 126

APIs Enterprise Best practices Technology 126

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. JustCall is your restaurant with 100+ integrations for any CRM , webhook, or API – while Convoso serves up a mere 14 options.

Sales 52

Sales Abandon rate APIs CRM 52

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. Real-Time Response Collection and Analysis. The flagship feature of Qualaroo is sentiment analysis. Here we go! What Is a Customer Feedback Tool. d) Qualtrics.

Feedback 148

Feedback Surveys Enterprise Analytics 148