Airlines Customer Service Healthcare Sales 
ShepHyken
OCTOBER 19, 2018
The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. Introduction: AI in CX. _.
CSM Magazine
FEBRUARY 9, 2021
Air France KLM is one of the world’s leading airlines, employing over 80,000 staff. The company’s London based European Sales & Service Centre (ESSC) plays a crucial role in the success of Air France KLM; with now 200 of their employees working remotely, handling thousands of enquires each day from travellers around the world.
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CSM Magazine
MARCH 18, 2021
Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).
Inbenta
JUNE 30, 2021
Gol Airlines. Chatbot examples in the healthcare industry. Chatbots are one of the hottest current trends in customer service. Gol Airlines. As one of the major Airlines in South America and Brazil, Gol Airlines was struggling to keep up with responses for all customer support requests.
CSM Magazine
FEBRUARY 16, 2018
Winners of the 2018 People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, have been announced. The Awards, now in their 12th year, are the world’s top honors for customer service, contact center, business development, and sales professionals. Healthcare/Pharma: Zelis Payments.
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
The Petrova Experience
OCTOBER 12, 2021
To build service design for this client, we first thought through the sequence of customer interactions from the sales phase of the journey to the post-launch/renewal phase of their relationship. With them, we discussed each team’s responsibilities to deliver the desired customer experience.
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