The Northridge Group
JULY 10, 2023
When you do, you can turn customers who came to your call center with problems into promoters, which is better advertising than you can buy. Consider this: consumers find referrals from a brand’s customers to be two to 10 times more trustworthy than paid ads.
Calltools
OCTOBER 5, 2022
Customer retention is equally as important to small businesses as attracting new leads. Companies must analyze their customer engagement strategy to keep their business relevant and customers interested. To retain your existing customers, keeping them engaged and involved is a critical step.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
APRIL 3, 2023
They could be cold calls to customers and prospects, a response to support requests, or a marketing call for the company’s new product or service. The reps typically follow a script to make the conversation smooth and polished. It is imperative that reps remain calm and polite in all circumstances to win customers’ trust.
Callminer
SEPTEMBER 14, 2020
Many businesses look at call centers as cost centers, yet it is the business function in which most companies are the most active with their actual customers. When you evaluate the cost of developing new customers (marketing, advertising, process, etc.) Customer retention is vital, and poor call centers do not retain customers.
aircall
FEBRUARY 5, 2021
It costs more to get new customers than to retain existing customers. Knowing this should encourage your company to place a heavier focus on customer retention. . This typically starts on how to provide a good customer experience in alignment with both the customer’s and businesses needs.
Balto
AUGUST 3, 2022
Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty. Customer acquisition is five to twenty-five times more expensive than customer retention. The Case For the Anti-Script: A Multifactor Analysis of Script Adherence - Balto Ai.
Comm100
AUGUST 1, 2018
This article highlights that customer service is not reserved for those on the frontline and is only a complete process when all levels take part. Customer service is evolving rapidly, call center agents reading from the same script are no longer the definition of good customer service. Conclusion.
Expert insights. Personalized for you.
104 
Let's personalize your content