ClientSuccess
JANUARY 11, 2023
To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. What’s more, this approach has a direct impact on renewal and upsell rates, making it a win-win for both your company and the customer.
Totango
AUGUST 23, 2022
Making upsell offers. White papers. This may involve activating an account, setting up a username and password, completing a profile, getting oriented within your navigational menu or learning to use your product’s basic features. Upsell offers. Delivering customer support. Offering incentives for referrals.
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Education Services Group
FEBRUARY 1, 2023
In our recent white paper “ How Long Does It Actually Take to Build a Customer Success Organization? ” The relationship building might look something like this: Working with Finance to integrate renewal dates, opportunity creation, and accurate accounting metrics into dashboards and reports the team will reference each day.
Education Services Group
MAY 11, 2018
If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. take advantage of upsells and cross-sells. The added bonus of vCSMs focusing on low- and middle-tier customers is that existing CSMs can stay focused on key accounts and initiatives. Renewal loss.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Callminer
SEPTEMBER 14, 2020
Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. They offer the capacity to conduct behavioral analysis of clients based on real-time data. The optimal role of a business analyst in the call center is to…”.
Callminer
FEBRUARY 23, 2021
To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. Also, agents with insight into how customers have interacted with sales teams have increased upsell and cross-selling opportunities.”
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