Totango

AUGUST 23, 2022

Making upsell offers. White papers. This may involve activating an account, setting up a username and password, completing a profile, getting oriented within your navigational menu or learning to use your product’s basic features. Upsell offers. Delivering customer support. Offering incentives for referrals.

B2B 116

B2B Journey mapping SaaS Engineering 116

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. They can assess how current scripts are performing and change them as needed. There would be no operations without customers.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 64

CRM B2B Accountability Healthcare 64

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 52

CRM B2B Accountability Healthcare 52

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Social media can work just as well as call centers to upsell products or capture service-to-sales opportunities, and in this respect, it offers additional opportunities that aren’t possible via traditional phone calls. Set Up the System.

Customer Service 47

Customer Service Customer Care Morale Marketing 47