OctopusTech

MARCH 11, 2022

The inbound customer support team will operate for a complete 24*7 and 365 days and solve all the queries of customers and offer them a great shopping experience. During technical support, operators examine the issues of customers thoroughly and solve their problems patiently.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

Quality Contact Solutions

JUNE 12, 2020

By Nathan Teahon, Strategic Account Manager. Quality Contact Solutions has years of high-quality inbound call handling experience , including Inbound Sales, Upselling, Customer Service, and Technical Support. Nathan Teahon is a Strategic Account Manager for Quality Contact Solutions.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Grow accounts in their book of business. Apply here: [link]. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

SEPTEMBER 19, 2022

Leads senior and experienced direct reports and colleagues while holding the team accountable to high standards and developmental goals; holds crew and self accountable to financial targets. Setting clear growth and retention strategy for the assigned market segment.

Upselling 19

Upselling Technical Support Accountability Coaching 19

ProProfs Blog

SEPTEMBER 28, 2018

After all, no one in the competitive market can afford to lose its customers. Sue Duris Director of Marketing & CX at M4 Communications, Inc. Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Must Read : Why you should use live chat ?

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

SmartKarrot

JANUARY 17, 2023

Collaborate with Account Executives to identify expansion opportunities and be the voice of the customer. Upsell services and continue to prove company value to customers. You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. Apply here: [link]. Apply here: [link].

Upselling 19

Upselling Technical Support Consulting Consulting 19

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

JUNE 9, 2022

Create accountability across customer-facing teams by developing appropriate metrics and coordinating compensation and promotions with these metrics. Work with the Sales Director to drive ARR growth through upsell, cross-sell and price increases. Provide technical support for customers.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

JUNE 1, 2023

Represent the customer’s voice to provide insight and feedback into key product and marketing processes through high touch relationships. To find value-added solutions and upsell chances, define the goals, problems, and needs of the customers. Create and sustain enduring, strong relationships with your customers.

Technical Support 19

Technical Support Upselling Feedback Sales 19

CustomerSuccessBox

NOVEMBER 2, 2021

This is also the preferred method for high-priority accounts. Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. But with how tricky the danger zone is, you will find CSMs grasping at straws during account handovers.

Sales 52

Sales Engineering Upselling Customer retention 52

SmartKarrot

NOVEMBER 22, 2021

Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues.

Real estate 19

Real estate Technical Support Consulting Consulting 19

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Account priority & levels segmentation.

SaaS 66

SaaS Metrics Accountability Technical Support 66

SmartKarrot

MAY 27, 2022

Work with the partner organization and cross-functionally in League to lead the development and delivery of the solution, ‘Powered by League’, to the market. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building.

Technical Support 19

Technical Support Upselling Accountability Engineering 19

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. commercial expertise in upselling and/or renewals. knowledge of market research, consumer feedback, and user requirements. Create scalable and effective delivery processes.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

Call Experts

MAY 20, 2022

A contact center provides 24/7 support for all your customers who have questions or need help with anything from ordering products or services to adding new users to their accounts. They can be integrated with team collaboration software and marketing automation platforms. What is a Contact Center? 5000 for four years.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Account priority & levels segmentation.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Account priority & levels segmentation.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Account priority & levels segmentation.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Account priority & levels segmentation.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Erin Wallace – VP, Integrated Marketing, thredUP.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Identify opportunities and lead upsell/cross-sell deals from start to finish. Manage a large book of business and be accountable for high renewal rates.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

Amity

MAY 22, 2016

If you don’t already know, find out what your company uses to capture account or contact information, billing data and support tickets. Outcomes of customer success have a direct impact on sales , marketing, product development and technical support to name a few, not to mention the bottom line.

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. This helps them provide a constant level of customer support in real-time to their clients at an affordable budget. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Being on the lookout to spot and identify and/or upsell opportunities.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

Amity

MARCH 19, 2014

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Account priority & levels segmentation.

SaaS 54

SaaS Metrics Accountability Technical Support 54

SmartKarrot

FEBRUARY 4, 2021

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Maintain product expertise across the Matterport solution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

SmartKarrot

FEBRUARY 8, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Austin, Texas Metropolitan Area Organization: ScienceLogic As a Customer Success Manager, you will manage the customer lifecycle for an assigned number of accounts. Develop ScienceLogic champions and generate customer references for the marketing team.

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

FEBRUARY 10, 2021

Manage the renewal process and identify upsell and cross-sell opportunities. Be a dedicated point of contact for strategy, product training, and non-technical support questions. Be a thought leader for your customers, analyzing use-cases and recommending market/vertical best practices to enhance client marketing programs.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

DECEMBER 2, 2020

Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities. You will partner with the marketing team to drive new innovative ways of engaging with customers.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Provides feedback for technical selling tactics and strategies for the broader team. Apply here: [link].

Enterprise 10

Enterprise Technical Support Finance Upselling 10

CustomerSuccessBox

JUNE 12, 2021

Although these two key roles sound similar, some strict lines differentiate between an Account Manager (AM) and a Customer Success Manager (CSM). Who is an Account Manager? An account manager is, usually, the single point of contact between the company and the customer. Account management vs Customer Success (CS).

Accountability 52

Accountability Management SaaS Upselling 52

Amity

JULY 28, 2014

The probability of selling to a new prospect is 5-20% – Marketing Metrics. If you don’t already know, find out what your company uses to capture account or contact information, billing data and support tickets. Increase cross-selling and up-selling (32%). You don’t have a process.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48