Global Response

JULY 10, 2023

With a mostly young and college-educated workforce, call center agents in the Philippines bring a high level of education and technical literacy to their work, making it easier to staff technical support call lines and other more specialized roles. Establish technological support and infrastructure.

Call Center 62

Call Center outsourcing Technical Support Education 62

CSM Practice

JULY 6, 2020

SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. As customers only buy what they need, they also hold suppliers accountable for higher standards. Upsells is a basic form of account expansion. 3. Changing Customer Priorities.

SaaS 71

SaaS Upselling Accountability Sales 71

Amity

SEPTEMBER 5, 2018

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 80

Technical Support Upselling Accountability SaaS 80

Quality Contact Solutions

JUNE 12, 2020

By Nathan Teahon, Strategic Account Manager. Those factors are going to include things like location, agent quality, experience, facilities, reporting capabilities, the likability of management staff, certification requirements such as HIPAA, PCI Level 1 , as well as several other factors. 70 to $1.25 per minute.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

CSM Practice

JULY 6, 2020

SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. As customers only buy what they need, they also hold suppliers accountable for higher standards. Upsells is a basic form of account expansion. 3. Changing Customer Priorities.

SaaS 71

SaaS Upselling Accountability Sales 71

JustCall

APRIL 4, 2023

However, there’s more to their job than receiving and managing incoming calls from customers. Upselling and cross-selling : Unknown to many, inbound call center agents are also responsible for identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty.

Call Center 52

Call Center call center software Upselling Scripts 52

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Upselling 19

Upselling Enterprise Technical Support Finance 19

Amity

JULY 25, 2016

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 59

Technical Support Upselling Accountability SaaS 59

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? Managing customer data is nothing new. These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more.

call center software 98

call center software Call Center APIs Contact Center 98

SmartKarrot

SEPTEMBER 19, 2022

Leads senior and experienced direct reports and colleagues while holding the team accountable to high standards and developmental goals; holds crew and self accountable to financial targets. Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Grow accounts in their book of business. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: CrowdRiff As a Customer Success Manager, you will proactively engage customers across multiple time zones to ensure that customers are reaching the value. Upsell services and continue to prove company value to customers.

Upselling 19

Upselling Technical Support Consulting Consulting 19

TechSee

MARCH 7, 2019

Episode management. As explained by Bain & Company , episode management refers to the mindset of companies when it comes to customer experience. For every customer episode – paying a bill, getting technical support with activating a device, etc.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Technical Support 19

Technical Support Engineering Best practices Upselling 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Provide technical support for customers.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

JUNE 1, 2023

Role: Customer Success Manager Location: Austin, TX, United States (Remote) Organization: Sensi.AI As a Customer Success Manager, you’ll include system install and training. To find value-added solutions and upsell chances, define the goals, problems, and needs of the customers.

Technical Support 19

Technical Support Upselling Feedback Sales 19

CustomerSuccessBox

NOVEMBER 2, 2021

Give the complete information on the Customer Success Manager. This is also the preferred method for high-priority accounts. Complete Account Information : Customer company name, the industry they are in, product-market fit, company size, and contract information. Updating stakeholders and managing expectations.

Sales 52

Sales Engineering Upselling Customer retention 52

SmartKarrot

NOVEMBER 22, 2021

Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Maintaining records for client accounts. Execute all CSM duties to demonstrate value and secure account retention and growth.

Real estate 19

Real estate Technical Support Consulting Consulting 19

ChurnZero

JUNE 26, 2020

Its assets, capabilities, and structure are useless unless executives and managers throughout the organization make the essential decisions and get those decisions right more often than not.”. Additional fees for license types, implementation, training, and technical support can lead to unintentional price mix-ups and underestimates.

Technical Support 98

Technical Support Accountability Upselling Consulting 98

SmartKarrot

MAY 27, 2022

Manage a team who partner with day-to-day program management stakeholders at the partner organization to assess progress, drive key deliverables, and ensure on-track launches. Support cross-functional collaboration across League business, product & operations teams. Apply here: [link].

Technical Support 19

Technical Support Upselling Accountability Engineering 19

Amity

JULY 18, 2016

As an Executive or Manager responsible for customer experience, you might be asking yourself “why should I adopt a Customer Success model?” Unhappy customers typically cost more to manage, by increasing your operational cost and reducing your margin. Ability to look for and enable upsell growth opportunity.

SaaS 66

SaaS Metrics Accountability Technical Support 66

Amity

MARCH 3, 2014

Let your Technical Support Specialists handle actual technical issues. Align your Customer Success team with the Sales organization – As you build your Customer Success team understand how you will manage customers based on the account size and level of importance.

Technical Support 57

Technical Support SaaS Upselling Accountability 57

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. commercial expertise in upselling and/or renewals. Create scalable and effective delivery processes.

Upselling 19

Upselling Technical Support SaaS Consulting 19

Global Response

MAY 1, 2023

Inbound call centers manage incoming customer communications, either by phone or multiple channels. If your customers reach out to you with questions about hours, products, orders, returns, account help and more, an inbound call center can take care of those calls.

Call Center 62

Call Center Multichannel virtual call center outsourcing 62

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Taking responsibility for contract renewal and upselling.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

DECEMBER 3, 2021

Apply here: [link] Role: Senior Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: RELEX Solutions As a Customer Success Manager, you will be owning and maintaining customer relationships on a strategical level with decision-makers.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

CustomerSuccessBox

JANUARY 18, 2022

Distinguishing accounts based on value and revenue growth allows you to engage them better and keep them satisfied. From this list, you can have your customer success or technical support team create an article that addresses these questions. Amidst this chaos, Wisr’s first step was also segmentation.

Self service 52

Self service Enterprise Analytics Technical Support 52

Amity

JULY 18, 2016

As an Executive or Manager responsible for customer experience, you might be asking yourself “why should I adopt a Customer Success model?” Unhappy customers typically cost more to manage, by increasing your operational cost and reducing your margin. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

As an Executive or Manager responsible for customer experience, you might be asking yourself “why should I adopt a Customer Success model?” Unhappy customers typically cost more to manage, by increasing your operational cost and reducing your margin. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

As an Executive or Manager responsible for customer experience, you might be asking yourself “why should I adopt a Customer Success model?” Unhappy customers typically cost more to manage, by increasing your operational cost and reducing your margin. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

As an Executive or Manager responsible for customer experience, you might be asking yourself “why should I adopt a Customer Success model?” Unhappy customers typically cost more to manage, by increasing your operational cost and reducing your margin. Ability to look for and enable upsell growth opportunity.

SaaS 48

SaaS Metrics Accountability Technical Support 48

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Manage escalations from your direct reports and follow a methodical escalation process to execs.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 4, 2021

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Maintain product expertise across the Matterport solution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

Netomi

FEBRUARY 28, 2022

The voice of the customer, customer experience strategy (beyond customer support), business analysis, as well as human-centered design are all among Anastasia’s areas of expertise. An operations and business innovation expert, she has more than 10 years of project management experience across industries and geographies. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Amity

MARCH 19, 2014

As an Executive or Manager responsible for customer experience, you might be asking yourself “why should I adopt a Customer Success model?”. Un-happy customers typically cost more to manage – increasing your operational cost and reducing your margin. – Ability to look for and enable upsell growth opportunity.

SaaS 54

SaaS Metrics Accountability Technical Support 54