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CEO’s Guide to Growth Through Ease of Business & Ease of Work

ClearAction

Indeed, this declaration is reinforced by the new Principles of Corporate Governance, overhauled by Business Roundtable in August 2019. Modern corporate governance replaces shareholder primacy with balanced attention among five vital stakeholders: customers, employees, suppliers, communities and shareholders.

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New to Working Remotely? Three Perspectives to Consider for the Short Term and the Long Run

Momentum Telecom

And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling.

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Staying connected during a time of physical distance.

NameShouts

Across North America this week, people have rapidly transitioned to a life inside: companies have instituted work from home policies, children are out of school, and local governments have demanded non-essential businesses to shutter. It feels as though March has been a whole year in itself. And it’s hard not to.

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Messages on COVID-19 from CEO Chuck Sykes

Sykes

In the course of just one month, governments around the world have taken steps to collectively combat the spread of disease — essentially putting economies on hold and changing what everyday life and work looks like for their communities in the process.

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Best practices to create a human customer experience in digital times

Hello Customer

Positive feedback is a real morale booster and motivates your employees to keep spirits lifted in difficult times. Processes need to be put in place so customers can enter stores safely , respecting the government regulations. Delhaize is a very good example of taking all of the above into account.

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Outsource to Curb Your Debt Collection Woes

OctopusTech

Between all your business’s daily operations, managing staff, and attending important meetings, will you or your support team be able to find the time for chasing after delinquent accounts? There are a wide variety of laws and regulations that govern how commercial debts should be pursued and collected. Time and focus.

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How to Make KBA’s Work for Your Contact Center

pindrop

Knowledge Based-Authentication (KBA) questions attempt to validate identity using information that, in theory, only the account owner could answer. ANI Match is a telephony service that allows a business to search their own database for a match with an existing customer account. Not every transaction is created equal.