bold360 Blog

JUNE 26, 2019

TrustRadius has become the most trusted site for B2B software reviews, helping about 400,000 B2B technology buyers make informed purchasing decisions each month. . The TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products.

Customer Service 61

Customer Service B2B industry standards Feedback 61

Revation Systems

MAY 31, 2019

And though advancements in technology have drastically enhanced efficiencies in procedures and processes for businesses across every industry, they also come with consequences. Advanced technology comes with a massive increase in the amount of data that lives in the cloud — making it susceptible to theft in the event of a data breach.

Healthcare 48

Healthcare industry standards Technology Accountability 48

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Talkdesk

OCTOBER 30, 2017

Despite the rapid evolution of consumer technology (and consumer expectations), the experience customers have when they call into a contact center is still the same as it’s always been. It’s time we make this an industry standard. Talkdesk goes a step further than using technology for faster account identification.

Contact Center 40

Contact Center industry standards Self service Accountability 40

CrazyCall

JANUARY 11, 2019

Technology becomes cheaper and more accessible to market, automation takes over tedious tasks. Sales trends change with generations, technology, and products. It’s important to remember that they never experienced the world without modern technology. Since they grow up with online shopping, they are used to industry standard.

Sales 83

Sales Advertising Marketing Chatbots 83

AWS Machine Learning

APRIL 23, 2024

By performing operations (applications, infrastructure) as code, you can provide consistent and reliable deployments in multiple AWS accounts and AWS Regions, and maintain versioned and auditable infrastructure configurations. This approach aligns with the Operational Excellence pillar, which emphasizes performing operations as code.

APIs 103

APIs Enterprise Scripts Accountability 103

AWS Machine Learning

NOVEMBER 22, 2023

And although generative AI has appeared in previous events, this year we’re taking it to the next level. Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward.

Engineering 109

Engineering Best practices APIs Government 109

NobelBiz

NOVEMBER 26, 2021

Your agents’ average time in comparison to industry standards. You will be able to account for company changes more simply and swiftly after collaboration is strongly established through regular check-ins. What are the technologies you can rely on for performance management? This unwritten rule is subject to change.

Best practices 52

Best practices Management Contact Center Cloud contact 52

AWS Machine Learning

MARCH 14, 2024

Generative AI with AWS The emergence of FMs is creating both opportunities and challenges for organizations looking to use these technologies. More and more customers are building their own FMs using SageMaker, including Stability AI, AI21 Labs, Hugging Face, Perplexity AI, Hippocratic AI, LG AI Research, and Technology Innovation Institute.

Best practices 104

Best practices Engineering Chatbots Enterprise 104

Avaya

NOVEMBER 2, 2016

This event highlights how the most innovative advancements in technology are affecting the Internet of Things (IoT). Interesting technologies were on display for sure, but definitely not what I expected. Leveraging core network technologies like Avaya Fabric Connect simplifies the most complex part of any network deployment.

Wireless 75

Wireless Transportation industry standards Enterprise 75

Revation Systems

NOVEMBER 6, 2018

In today’s fast-paced digital society, innovations in technology are driving the ways that businesses interact with their customers. Most importantly, because the HITRUST CSF designation integrates many data protection frameworks, a consistent and universal protection standard is created. Current State of Security.

Healthcare 48

Healthcare industry standards Cloud contact Contact Center 48

Stratifyd

DECEMBER 11, 2018

Our ideal candidate is analytical, organized and able to take full advantage of the technology and intelligence to triage threat events, perform threat hunting, and lead incident response. Key accountabilities & responsibilities. BA/BS degree in Information Technology, Computer Science, Engineering or related field.

Engineering 40

Engineering Analytics industry standards Healthcare 40

Tenfold - Contact Center Blog

OCTOBER 4, 2017

Outdated Technology – Outdated or non-customer-centric call center software affects call center agent efficiency. However, the acceptable average time in queue varies by industry, caller type and the reasons callers are reaching out. There is no “industry standard” for average hold times.

Call Center 66

Call Center Interactive Voice Response Abandon rate Management 66

Tethr

OCTOBER 2, 2020

in your contact center, to a live chat with your product support team online to a customer prospecting or account maintenance interaction via email with a business development manager or an account manager. From a customer service interaction over the phone with a customer care rep. Answer that question honestly.

Customer effort 109

Customer effort Customer Care Coaching Surveys 109

Up Your Service

AUGUST 8, 2018

They focus on building a culture that provides the education, encouragement, technology, recognition, reinforcement, and the rewards that create an environment where people go to work every day inspired and motivated to give great service, for external customers and for colleagues. Expected – This is average, industry standard.

Education 53

Education Airlines Scripts Personalization 53

Up Your Service

AUGUST 8, 2018

They focus on building a culture that provides the education, encouragement, technology, recognition, reinforcement, and the rewards that create an environment where people go to work every day inspired and motivated to give great service, for external customers and for colleagues. Expected – This is average, industry standard.

Education 40

Education Airlines Scripts Personalization 40