CustomerSuccessBox

JUNE 27, 2022

Although it’s a crucial idea and job in the Customer Success industry, it still hasn’t fully earned the recognition it deserves. Customer Success teams have a wide range of duties, from opening new accounts to assisting current clients in achieving their objectives and securing renewals. Follow the metrics.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. while developing their customer support skills. Engage their team members in a local charitable event every month. traffic, revenue, and brand awareness.

Call Center 182

Call Center Management Scripts Coaching 182

Comm100

MAY 31, 2016

In this post, we’ll explore preventative measures for online retailers, so that your customer support team can help guide your customers through a happy, difficulty-free shopping experience. This way customers can learn about your company, your policies, and how to best use your product. Set Return Policies.

Customer centricity 43

Customer centricity Self service Chatbots Feedback 43

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Customer service agents can refer to the knowledge base during calls so that customers receive consistent information, regardless of how they engage.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

JivoChat

AUGUST 9, 2021

survey, 60% of customers say experience is more important to them now than it was pre-COVID. 75% predict the brands that navigated the pandemic with high levels of empathy and support will see a positive impact on long-term loyalty. You’ll also want to gather feedback directly via surveys and interviews.

Personalization 52

Personalization Customer Service B2B SaaS 52

JivoChat

AUGUST 9, 2021

survey, 60% of customers say experience is more important to them now than it was pre-COVID. 75% predict the brands that navigated the pandemic with high levels of empathy and support will see a positive impact on long-term loyalty. You’ll also want to gather feedback directly via surveys and interviews.

Personalization 52

Personalization Customer Service B2B SaaS 52

Fonolo

MAY 31, 2018

In this report, we outline the predicted trends for improving service levels for the coming year, and how to deliver timely and thoughtful customer support. Advances in Live Chat Will Provide Greater Customer Satisfaction. Customers want increased access to live chat. You want to constantly be moving towards the solution.

Interactive Voice Response 86

Interactive Voice Response Customer Service Customer advocacy Benchmark 86

Comm100

MAY 20, 2020

It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. White Paper. Download Now.

Multichannel 64

Multichannel Customer Service Wait times CRM 64

Comm100

MAY 20, 2020

It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. Free Download: Customer Engagement 2020 White Paper.

Multichannel 52

Multichannel Customer Service Wait times CRM 52

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss. 30% Customer Care.

Customer Service 49

Customer Service Customer Care Morale Marketing 49

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Comm100

OCTOBER 17, 2017

On Reddit, they created fake accounts to try and scare their customers into believing that these supposed arrests were already happening. After hours of repeated threats and curses, Amy’s Baking Company updated their Facebook, saying (instead of apologizing) that their social media accounts had been hacked.

Customer Service 52

Customer Service Customer Care Feedback Surveys 52