Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts:

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Win the Customer

MARCH 22, 2021

Cloud-based services have changed the way that businesses backup information and recover information after disasters, the way that sales force automation works, and it has enhanced information security and distribution. Accounting Software Managing small businesses finance is the most taxing part of being a small business owner.

Technology 52

Technology Finance Accountability Consulting 52

CSM Magazine

AUGUST 1, 2017

Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming. No longer just an issue for Marketing, Customer Insights or Compliance. Now the customer will expect not only personalisation of product and services, but security of the personal information they have shared with you.

Wireless 58

Wireless Finance Government Customer centricity 58

Platform28

JANUARY 28, 2015

There is data security, and this is how we do it. We’ve all been hearing and reading the news stories about major corporations seeing huge security breaches. The latest one in the news, reported by Forbes.com, is Kmart, with their point-of-sale systems compromised by malware. First, our data is tokenized.

Contact center software 40

Contact center software APIs Interactive Voice Response Banking 40

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Kaye Chapman @kayejchapman. First contact resolution (FCR) measures might be…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

aircall

NOVEMBER 21, 2022

For sales and support teams, this means a heightened pressure to operate efficiently and better track performance; two tasks that have historically presented a significant challenge. With the current economic climate and increasingly competitive market, there’s no denying the corporate shift to achieve previously deemed “stretch” targets.

CRM 62

CRM Wait times Consulting Consulting 62

Callminer

SEPTEMBER 5, 2017

KomBea Corporation, located in Salt Lake City, Utah, has been helping call centers become more compliant, secure, and efficient for over 12 years. Much of the responsibility of this falls on QA teams, who must ensure that agents adhere to policies, security, quality, and more. Lindsey Havens. Nabahat Shanza. Gene Caballero. Karin Hurt.

Call Center 140

Call Center call center software outsourcing Coaching 140

NobelBiz

JANUARY 10, 2021

Typically, contact centers would use a chatbot to increase sales or improve customer service via messaging services or boost their communication channel presence. It may, for example, give consumers personalized advice, manage recurrent requests, and automate customer care chores.

Chatbots 52

Chatbots Contact Center Virtual Agent Scripts 52

JivoChat

JULY 5, 2021

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. Safety, Security, and Peace of Mind: Security certificates and compliance measures keep data safe.

Advertising 52

Advertising Analytics Sales Enterprise 52

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This starts with a good help desk or ticketing software. This ensures the highest level of consistency, speed, and quality of customer service.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

NobelBiz

SEPTEMBER 21, 2020

Our Carrier Network Services offer impeccable voice quality while working from home, together with a compliance shield and experts to help guard you against further FCC regulations. There’s no shortage of call centers that are outright refusing to move to remote work during the Coronavirus Pandemic. The last update was on September 20.

Call Center 52

Call Center Contact Center Government Banking 52

Netomi

FEBRUARY 28, 2022

I’m excited to join Pixalate during a phase of rapid growth as the company helps customers address issues that strike at the core of quality and compliance in the digital ad supply chain,” she said. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Connect with Alexandra.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64