Customer Guru

MARCH 7, 2018

Atos operates under the main brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Working across industries such as manufacturing, IT, and consulting, what has your journey been like? How are employees engaged and mobilized towards delivering customer experience?

Customer centricity 60

Customer centricity Coaching Employee engagement Consulting 60

Customer Guru

MARCH 1, 2018

Working across industries such as manufacturing, IT, and consulting, what has your journey been like? Customer-centric Culture and employee engagement: Are customer-centric values reflected in HR policies, hiring, promotions, rewards and recognition, and training. I would be more than happy if I could be of any help.

Customer centricity 79

Customer centricity Coaching Employee engagement Metrics 79

Call Experts

DECEMBER 28, 2018

Compensation is not the only way to keep employees happy with their job. . Secure more return for your brand by improving employee engagement, and use the culture of your organization to drive customer satisfaction. Be strategic about how to make your employees feel a sense of purpose.

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

Call Experts

JUNE 5, 2019

If you want your employees to meet your expectations, it is crucial to help them understand their responsibilities. If they are having trouble handling their work, provide additional assistance, continued education, and career coaching to improve their skills. Employee experiences are connected to customer experiences.

Customer Experience 60

Customer Experience outsourcing Call Center Answering services 60

Call Experts

DECEMBER 12, 2019

Most companies present special offers to customers during the holidays to help boost customer engagement and acquisition. To make sure each of our clients gets the most out of their marketing budgets, we make sure our dedicated agents are fully educated to offer support and prepared to optimize interactions for revenue.

Contact Center 69

Contact Center Wait times Journey mapping Interactive Voice Response 69

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

Certified Languages International

DECEMBER 8, 2019

And you are already acutely aware of how stressful it can be to manage, prepare, and educate your busy agents on the requirements. This vendor can work with you to provide targeted consultation; develop a customized, CMS-compliant program; conduct mock CMS audits; train your staff; identify and remedy any pain points before.

Call Center 52

Call Center Scripts Education Call flow 52

Satrix Solutions

JUNE 11, 2018

One of the suggestions shared was to conduct a “line of sight” role-playing activity to help all employees (customer facing or not) realize the impact they personally have on customers. The process could include asking employees to work together to identify all customer touchpoints – and defining who is accountable, assessing success, etc.

Journey mapping 60

Journey mapping Customer Experience Education Customer retention 60

Fonolo

MARCH 4, 2020

Keeping talent motivated and inspired is top of mind for Sidhu, who as a result encourages supplementing the education of ADP employees, whether that’s CSPN training, CPA training certification, or accounting certification (among others). While employing good people is a goal and a dream, it can also be a challenge. About CSPN.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Call Experts

SEPTEMBER 18, 2019

Once completed, we provide a monthly continued education curriculum focused on areas like: providing impactful coaching. how to recognize employees that are disengaging and how to reengage them in the workplace. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences.

Calibration 40

Calibration Coaching Call Center outsourcing 40

SmartKarrot

NOVEMBER 20, 2020

Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

Fonolo

FEBRUARY 20, 2020

Keeping talent motivated and inspired is top of mind for Sidhu, who as a result encourages supplementing the education of ADP employees, whether that’s CSPN training, CPA training certification, or accounting certification (among others). While employing good people is a goal and a dream, it can also be a challenge. About CSPN.

Customer Service 67

Customer Service Metrics Call Center Banking 67

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Russel Lolacher

JULY 26, 2022

In this episode of Relationships at Work, Russel chats with workplace violence prevention advisor and consultant Felix Nater on the impacts of violence and non-violent behaviour in the workplace, its impact on culture and steps to avoid it. Nater Associates, Ltd – Security Consulting. PLAY AND SUBSCRIBE. Google Podcasts.

Consulting 94

Consulting Consulting Education Personalization 94

Russel Lolacher

AUGUST 29, 2022

When UPS had acquired overnight freight out of Virginia, we decided, hey, it would be great to take some of our smaller small package accounts, which is what you know, the typical little brown truck. That’s the small package group, take some of these smaller small package accounts and try to cross sell freight. Doug Rabold.

Education 59

Education Call Center Sales Accountability 59

Russel Lolacher

FEBRUARY 20, 2023

He is a board member for the National Association of Workforce Development Professionals and was awarded the 2022 Outstanding Leadership Award by the Education 2.0 Conference for his contributions to education. conference for his contributions to education. Education Level? Welcome to the show, Josh.

Education 52

Education Personalization Employee engagement Coaching 52

CSM Magazine

JULY 21, 2016

Learn what causes employees to stay or leave and how you can tip the balance to keeping your employees engaged and energized! A recent survey of human resource managers shows that employee turnover remains one of the most critical workplace issues. “Show me the money” is not the singular solution.

Banking 40

Banking Employee engagement Surveys Education 40

Education Services Group

MARCH 11, 2022

Brand positives associated with currently relevant societal themes, and employee engagement and loyalty, are just two of many. Unless the escalation is due to the customer demanding an entirely new account team, an escalation is almost certainly the result of weak Customer Success leadership. I disagree and I’ll tell you why.

Personalization 52

Personalization Automotive Best practices Education 52