ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. A Customer Success platform allows CSMs to manage more accounts at a higher level.

Chief Customer Officer 90

Chief Customer Officer Accountability Journey mapping Customer advocacy 90

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Bring them closer to client experiences.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. Over 100 combined experiences by Kristen Hayer and myself validated this structure, the Customer Success Performance Index™ (CSPI).

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Marketing 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference).

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Marketing 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Accountability 49

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Companies apply the golden rule of business to customers and employees. . Increase focus on ‘meh’ accounts. .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. We will be hosting this one-day event in Washington DC on October 8, 2020. Many of you may have already joined us at our RYG events that we have hosted in cities across North America.

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

ChurnZero

NOVEMBER 15, 2019

Moderator: Abby Hammer, Chief Customer Officer, ChurnZero. Panelists: Geeta Arora, VP of Customer Success, LeagueApps. Antoinette Abboud, Director of Customer Success, Levelset. Director of Customer Success, Sendoso. . . So, let me just start on the technology side a bit. Danielle Middlebrook, Sr.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeanne Bliss. Jeff Breunsbach.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Amity

JUNE 21, 2017

Vendors in this space should assess the customer’s maturity (i.e., the maturity of the customer’s CSM team) separately from the customer’s health when deploying their solutions. Perhaps they only have a couple of CSMs that are focused on providing high level support to their on-going customers.

Chief Customer Officer 63

Chief Customer Officer Coaching Education Consulting 63

SmartKarrot

APRIL 8, 2022

The complexity of operations in technology companies requires someone dexterous, smart, and skilled to handle. This is where the COO or the chief operating officer comes in. Though the role is not a new one like the Chief Customer Officer , there have been massive changes and extensive transformation over the years.

Chief Customer Officer 10

Chief Customer Officer Benchmark Banking Employee engagement 10

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Flavio is the VP of Operations and Customer Support at DigiCert, Inc., in Technology Management from Denver University.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MAY 26, 2022

This data goes unused cause the company does not have the tools and technology to understand, capture, or make sense of it. In some cases, there is no accountability for data usage. Encouraging these events improves education on data aspects a lot. You need to understand new technology perspectives and capabilities.

Education 10

Education Analytics SaaS Surveys 10

Netomi

FEBRUARY 28, 2022

Crypto is not just a technology, it’s a movement. We believe that crypto can play an important role in the development of Latin America as interest in blockchain and innovative technologies proliferates throughout the region.” . Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Cynthia.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Eptica

NOVEMBER 8, 2017

There are multiple aspects to this, from making a customer focus part of your company vision and objectives, prioritizing it in recruitment and training plans, implementing technology and processes to support it, and even linking customer centricity to company bonuses. So you can’t stand still.

Customer centricity 96

Customer centricity Chief Customer Officer Chatbots Best practices 96

ChurnZero

JUNE 3, 2022

You can always rely on me to do that for family events, for work, for college events. Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. You Mon: Accountability. You’re accountable every day, every month, every year. You Mon: Right, and technology helps.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

You can always rely on me to do that for family events, for work, for college events. Paul: What’s the most disruptive technology of all time? It’s an amazing technology and so simple. You Mon: Accountability. You’re accountable every day, every month, every year. You Mon: Right, and technology helps.

SaaS 52

SaaS B2B Upselling Metrics 52

ClientSuccess

MAY 15, 2019

We also maximize our use of marketing, focusing on ways to stay connected directly to key influencers, whether it’s through our account-based marketing nurture program where we focus on staying top-of-mind with these thought leaders and these organizations through various campaigns – content, ads etc. Question 5. Question 6.

Chief Customer Officer 45

Chief Customer Officer Engineering Best practices Metrics 45