ProProfs Blog

NOVEMBER 15, 2021

It is one of the leading survey software used across marketing, HR, customer success, education, and various other industries. . Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. Advanced reporting and analytics.

Surveys 148

Surveys Analytics Enterprise Feedback 148

CSM Magazine

DECEMBER 17, 2021

This could include using CRM software for customer management, accounting software for business finances, and specialised SaaS solutions for various business purposes. Business decisions can be made based on hard data rather than educated guesses and rough approximations.

Enterprise 52

Enterprise Finance SaaS Education 52

ProProfs Blog

DECEMBER 6, 2021

Seamlessly transfer your form data to your marketing platforms, CRM, and more. This feature is helpful, for example, when you’ve reached the maximum number of forms with your account and need to move the data somewhere else or when you need to do some data analysis. AI-powered reports and analytics. Key Features. Custom forms.

Surveys 78

Surveys Enterprise Feedback CRM 78

Amity

APRIL 25, 2016

Director of Customer Success Education - CSM Practice. Dan is a recognized domain expert in Customer Success especially in a startup environment and in SaaS. Dave is an industry veteran and early leader for Customer Success Management. Jason is a 2x founder, 1x VC, and constant SaaS enthusiast. The Gainsight Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM.

CRM 42

CRM Enterprise SaaS Marketing 42

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Recruit, hire, mentor and coach Customer Success team members.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

JivoChat

JUNE 1, 2021

It doesn’t matter what industry you’re in — customer satisfaction is crucial. Your company may hold or attend various events in your industry, both online and offline. Even if you sell SaaS, you can use software like G2 or Capterra to display user reviews and increase your social proof to make the most of this touchpoint.

CRM 52

CRM Advertising Chatbots Surveys 52

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Account management: The customer success team also manages customer accounts and ensures that they are getting the most value from your product or service.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

JivoChat

JULY 14, 2021

Customers can also troubleshoot simple problems or perform quick administrative tasks like resetting their passwords, adding a live chat button , managing their billing, or changing other account information. Case studies : this type of self-customer service asset is significant for B2B industries weighing up their options. 53% of U.S.

Self service 52

Self service Chatbots B2B Customer centricity 52