ShepHyken
APRIL 23, 2021
He shares customer service best practices that successful brands use to help their customers on social media. Businesses have been using social media for years now to publish content, engage with their audiences, advertise their products, and stand up for social causes. . Data tells us that one-third of U.S.
CSM Magazine
JULY 14, 2022
Not only that, but how do you use Instagram for customer service? What are the best ways to satisfy your customers within the app’s limitations? Why Does Your Company Need an Instagram Account? Let’s discuss some reasons why your company should have an Instagram account. Photo by Jodie Cook on Unsplash.
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ShepHyken
MAY 10, 2022
How to Use TikTok for Marketing and Customer Service. Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes! They discuss how businesses can use TikTok to promote their brand and enhance customer experience. Use Spark Ad.
Helpware
JANUARY 3, 2023
Nearly 59 percent of the global population uses social media platforms, with the average user spending roughly two hours of their day browsing through their social media accounts. Users utilize their respective platforms to communicate with their peers, research brands and browse new products and services.
ShepHyken
AUGUST 31, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. The result of all of this is angry, frustrated customers.
Win the Customer
DECEMBER 25, 2019
The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.
ShepHyken
DECEMBER 9, 2022
He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success. And in today’s digital age, customer service is now more important than ever before. This seems obvious but let’s look at a financial services use case: .
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