How to Leverage Advanced Contact Center Analytics to Unlock Valuable Insights
3CLogic
APRIL 13, 2022
Picture this — your call center experiences a huge surge in volume on Tuesday morning at 10am, a time that’s typically quiet. As the queue grows, average handle time (AHT) spikes, the abandon rate grows, and the first call resolution rate plummets. Current Challenges With Contact Center Reporting.
Let's personalize your content