ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. That’s why they got into this relationship with you in the first place – and why customer success has become a non-negotiable. The Forgotten CSM: Customer Success Marketing.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. Join us for this highly educational and interactive full-day event.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

JivoChat

NOVEMBER 21, 2021

Earlier, most IT companies didn’t put much emphasis on what life was like “outside of IT”, result-oriented email marketing wasn’t even on the radar. And the owners of IT companies became more experienced and wiser. This bridge connects marketing and sales in IT. Steps to Implement Email Marketing.

Marketing 52

Marketing Sales outsourcing Best practices 52

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. Upland made multiple acquisitions in 2019, including the team here at InGenius, giving us a leg up to herald in the new decade for even greater success. All companies are shaped by their customers.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

C Space

JULY 2, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Hundreds of companies around the world have joined a temporary ad boycott against Facebook , but Chief Executive Mark Zuckerberg says he’s not worried and has no intention of changing its policies.

Airlines 52

Airlines Advertising Automotive Multichannel 52

Fonolo

SEPTEMBER 28, 2021

There’s never a dull moment in a call center with a myriad of opportunities for growth and success. According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. 7 steps to success as a call center manager.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. This is especially true in the customer service industry.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

OCTOBER 22, 2019

For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. Exactly which services are necessary for your success. With any type of marketing campaign, tracking success is a must, and thus, you’ll want a reporting feature. If you are U.S.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Fonolo

JUNE 17, 2015

Rather than put people outside their comfort zones by asking them to perform tasks they know nothing about or complete requests they haven’t been introduced to, you ease them into a position of leadership by giving them the skills they need to be successful. Use video conferencing. Incorporate storytelling. Role-playing to teach empathy.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Netomi

FEBRUARY 28, 2022

As Strategic Advisor for Global Contact Centers at Radisson Hotel Group, her primary objective is to develop and optimize Radisson Hotel Group Contact Centers to be in line with the company’s strategy, as well as changing market trends and customer expectations. Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Dione Hedgpeth.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ProProfs Blog

APRIL 30, 2020

Did you watch the OnePlus April 2020 launch event? Months before the event, OnePlus created a hype among its customers. Top 5 Proactive Communication Measures You Should Take Now! Measure 5: Focus on Social Media Proactive Engagement. But that’s when something else caught my eye. Staff shortage. Use a Live Chat Software.

Multichannel 137

Multichannel Feedback Customer Support Surveys 137