Hodusoft
JANUARY 1, 2024
The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.
Expivia
APRIL 1, 2021
Crystal Ball – The Call Center of 2025. It can be found in the financial services world when calling about credit card information, or when calling your credit union or bank. Let’s talk about the future. Technology is evolving so quickly that every year there is something new that will make our call center life easier.
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TechSee
JANUARY 26, 2021
Gartner predicts that over the next five years, customer service will transition to mainly freelance or “flex” workers to handle customer service requests. A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs.
ShepHyken
JUNE 28, 2019
Yet bank employees did not disappear with the advent of the ATM. Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. This gives employees the opportunity to make a greater impact on the resolution to the issue, and on the overall customer experience.
TechSee
SEPTEMBER 10, 2019
Virtual Customer Assistants (VCAs) have become an integral part of the user experience, taking on a wide range of traditional human roles, from telecom technicians, bank tellers, and consumer electronics experts to insurance loss adjustors and even sales reps. Let’s grab hold and see where it takes us.
The Center for Client Retention
DECEMBER 3, 2019
An Engaged Workforce Delivers Exceptional Customer Experiences. While we’ve known for years that happy employees are key to delivering an exceptional customer experience , it’s hard to retain our best people in such a competitive labor market. Customer Experience is Determined by Best-in-Class Companies.
Avaya
JULY 27, 2017
It’s the digital customer’s world—banks just live in it. 20% of bank customers are now digital-only users. 35% of millennials don’t believe they’ll even need a bank five years from now. They want contextual, multi-touch experiences that span the entire organization.
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