Manage High Call Volume with Ease Using IVR Automation: A Complete Guide
JustCall
OCTOBER 16, 2023
Think of a burgeoning e-commerce platform: if they continually hire more agents to cope with calls rather than implement an efficient IVR, they’re not optimizing their resources, leading to inflated costs. ” This not only deflects the call but also introduces the customer to a potentially faster resolution avenue.
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