Crystal Ball – The Call Center of the Future: 2025
APRIL 1, 2021
Crystal Ball – The Call Center of 2025. Let’s talk about the future. Technology is evolving so quickly that every year there is something new that will make our call center life easier. Some of these trends are coming quickly, but many won’t be widely accepted for another few years. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. Predictive Behavior Routing.