The Contact Center in 2025
JULY 16, 2018
Recently, we came across an article written by an industry executive that dared to guess what the contact center would look like in 2025. Thus, in 2025, as will likely be the case in 2035, 2045 and beyond, a company’s responsibility to its customers is to deliver satisfaction, and part of that involves delivering a personalized experience. Predictions are tricky things.