The Contact Center in 2025

Monet Software

Recently, we came across an article written by an industry executive that dared to guess what the contact center would look like in 2025. Thus, in 2025, as will likely be the case in 2035, 2045 and beyond, a company’s responsibility to its customers is to deliver satisfaction, and part of that involves delivering a personalized experience. Predictions are tricky things.

Embracing Remote Work

Contact Center Pipeline

workforce will be working remotely by 2025 […]. The ability to work from home continues to top the list of desired benefits for employees seeking better work-life balance.

Scheduling Flexibility: Tips to Empower & Engage

Contact Center Pipeline

By 2025, millennials will make up three-quarters of the global workforce. You have to give this generation their due for forging change in the work environment. Increased collaboration, leadership transparency, real-time feedback, employee growth and development—these are some of the developments that can be tied to millennials’ workplace preferences. More recently, the need for better […].

Virtual Phone Numbers – Give Your Business a Competitive Edge


As technology continues to change the way we communicate, landlines are gradually being phased out with many estimating them to be completely obsolete by 2025. Whether you're an entrepreneur, small business owner or an enterprise-level company, your business number is an indispensable asset to your success. This is an alarming thought, and a motivating… The post Virtual Phone Numbers – Give Your Business a Competitive Edge appeared first on AVOXI. Virtual Numbers

Talking Omnichannel But Organised Multi Channel?

Peter Lavers

Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”).

Big Data’s Big Problem

Beyond Philosophy

Frost and Sullivan, the growth consulting firm, predicted that by the year 2025, global traffic would be measured in 100 Zettabytes. Big data is the gigantic data sets whose analysis could reveal predictions of human behavior. Big data is big news. If we can predict what people will do in a given situation, we can create situations that get them to do what we want. But Big data is only showing us a part of the big picture.

The shift from cost center to OPPORTUNITY center


By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized.

PPC Marketing to the over 50s: Connect with the Silver Spenders


By 2025, they will be responsible for one in four pounds spent in the UK". No business wants to miss out on a substantial, often untapped revenue source. Yet for those ignoring the over 50s in a breathless chase to capture the millennial zeitgeist, it’s an everyday occurrence.

Chatbots are useful, not powerful!

Etech GS

For instance, a recent Forrester study shows that Ai, automation, and robots are predicted to replace humans in at least 7% of jobs by 2025. Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence.

Workforce AI: The Driverless Contact Center


billion in 2025. Are there any two words that strike more hopeful excitement and visceral fear into the hearts of men and women than “Artificial Intelligence”?

The Customer Service Bot That Can Save Humanity 

Toister Performance Solutions

Forrester predicts that robots and artificial intelligence (AI), collectively referred to as "bots," will replace 7 percent of US jobs by 2025. Robots can be scary. They sometimes feels like a barrier to real customer service. Such as when you find yourself yelling "Human! Human! Human!"

More Than Coffee: How Starbucks Uses Branch to Deliver an Experience

Branch Mesenger

In 2017, they reiterated a commitment to helping employ a growing population of American military employees by expanding a hiring commitment to 25,000 service members, veterans and military spouses by 2025, after reaching milestone of 10,000 hires. If you’re like most Americans, there’s a slice of your day devoted to coffee. Americans drink more than 400 million cups of coffee per day, morning, afternoon, and night. Collectively, we drink more java than tea.

Contact Center Technologies 2017: find out what 23 experts say


According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. Tweet.