Eptica

NOVEMBER 26, 2021

billion between now and 2025. billion between now and 2025. Author: Pauline Ashenden - Demand Generation Manager Outsourced customer service providers make up a significant part of the overall customer service sector – and globally this part of the market is expected to grow by $14.05

outsourcing 126

outsourcing Customer Service Cloud contact Best practices 126

Unymira

JUNE 30, 2023

By 2025, 50% of organizations will consolidate SAM and FinOps to deliver portfolio cost management and compliance." - Gartner Organizations that integrate SAM and FinOps can drive business value and effectively manage cloud costs. "

Management 52

Management 52

Contact Center Pipeline

JANUARY 10, 2018

workforce will be working remotely by 2025 […]. Over the past five to 10 years, technology has enabled the growth of remote work across sectors and professions, and research suggests that nearly one-third of the U.S.

Technology 220

Technology Contact Center Call Center 220

Helpware

APRIL 11, 2023

billion per year by 2025, increasing from $178 billion in 2021. The gaming market has exploded over the past decade. According to Statista , The worldwide gaming industry is projected to reach a value of $268.8

Marketing 73

Marketing 73

Helpware

JANUARY 12, 2023

billion , and it's on track to hit $335 billion by 2025. The adoption of on-demand services has grown steadily in recent years. In 2016, the total spending on on-demand services was $57.5 And we haven't seen the end of this trend yet.

Transportation 70

Transportation 70

Babelforce

OCTOBER 3, 2023

” According to the report “By 2025, 95% of global enterprises will utilize API-enabled communication platform as a service (CPaaS) offerings.”. With babelforce, we are bringing this kind of solution to our customers.” 1 “I’m very happy that Gartner has recognized babelforce,” Buckley continued.

Customer Experience 52

Customer Experience APIs Enterprise Technology 52

Helpware

APRIL 28, 2022

By 2025 the global AI market is expected to reach $60 billion. AI is increasingly becoming an essential aspect of doing business. Already, over 77% of all devices we use feature AI in one form or another.

Personalization 82

Personalization Marketing 82

McorpCX

FEBRUARY 6, 2023

Companies are investing heavily in digital transformation, with a Research and Markets report projecting the global market to be just over $1 trillion USD by 2025. The top reasons include increased operational efficiency, employee productivity, and the ability to deliver better customer experiences.

Customer Experience 52

Customer Experience Marketing 52

Nuance

FEBRUARY 1, 2022

By 2025, the U.S. Department of Health and Human Services predicts that there will be a nationwide shortage of nearly 90,000 physicians. Burnout, COVID, retirement and limits on medical school and residency programs are the main reasons for the shortage. Compounding the problem is an aging population. The number of people aged 65 and older [.]

Healthcare 89

Healthcare 89

Nuance

MAY 2, 2022

In its landmark 2016 study, the Health Resources and Services Administration estimated that, by 2025, 37 states wouldn’t have sufficient physicians to meet demand for primary care.

Healthcare 82

Healthcare 82

24-7 InTouch

JULY 12, 2022

of total retail sales by 2025. By 2025, Accenture forecasts that 62% of digital commerce spend will be done by Millennials and Gen Z. Another report forecasts that the number of Americans making their purchases directly on social networks will increase to 108 million by 2025, a growth of almost 37% from 2020.

Personalization 52

Personalization Customer Experience Metrics Sales 52

Netomi

AUGUST 16, 2023

dollars in 2025 – Statista 2 By 2023, 25% of customer service operations will integrate virtual customer assistants (VCAs) or chatbot technology across engagement channels – Gartner The conversational AI market is worth $10.7B billion U.S.

Chatbots 52

Chatbots Customer Service Enterprise Healthcare 52

24-7 InTouch

JULY 13, 2023

Worldwide e-commerce sales are projected to top $7 trillion in 2025, even as sales subside following a two-year boom. Adjusting to Social Media Influences By 2025, Accenture forecasts that 62% of digital commerce spend will be done by Millennials and Gen Z.

outsourcing 52

outsourcing Customer Care Customer Support Metrics 52

TechSee

SEPTEMBER 22, 2020

In fact, Gartner predicts that by 2025, over 50% of field service management deployments will include mobile AR collaboration and knowledge-sharing tools, up from fewer than 10% in 2019. According to Gartner , over 50% of OEMs will offer outcome-based service contracts relying on access to digital twin data by 2025, up from under 20% in 2019.

Self service 207

Self service Customer centricity B2B Technology 207

Playvox

OCTOBER 6, 2021

Gen X (born between 1965 and 1980) 29% of 2025 workforce As the generation that learned to do things manually before being introduced to computers at school, Gen X bridges the gap between the traditional and the digital. Millennials (born between 1981 and 1996) 44% of 2025 workforce Millennials welcome and embrace new technology.

Contact Center 97

Contact Center Management Surveys Personalization 97

TechSee

JANUARY 26, 2021

A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs. According to Gartner research, by 2025, 40% of customer service organizations will become ?profit Strategic planning must consider the switch to multiple service channels.

Customer Service 124

Customer Service Contact Center Customer Support Customer Experience 124

Ansafone

NOVEMBER 15, 2021

According to research data, businesses are expected to exceed 180 billion calls per year by 2025. While taking this into perspective, it’s important to note that most customers that reach a voicemail while making a call do not leave messages. Instead, they move along to the next prospect in the industry.

Contact Center 62

Contact Center Answering services Call Center Customer Service 62

kommunicate

MAY 19, 2022

Last Updated on May 19, 2022 In a recent study by McKinsey, it was revealed that the healthcare industry is expected to create between $350 billion and $410 billion in value by 2025! The emergence of technological advancements and connected healthcare has led to huge leaps in the healthcare industry. Today, we are in an [.].

Chatbots 52

Chatbots Healthcare Technology 52

Contact Center Pipeline

APRIL 12, 2018

By 2025, millennials will make up three-quarters of the global workforce. You have to give this generation their due for forging change in the work environment.

Feedback 100

Feedback Contact Center Call Center Management 100

TechSee

SEPTEMBER 10, 2019

by 2025 , the trajectory toward fully visual customer self service is well established. For your copy of “What Self Service Will Look Like in 2025,” a truly eye-opening eBook, click here. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits.

Self service 116

Self service Customer Service Analytics Personalization 116

Nuance

MAY 21, 2021

As the conversational AI market is expected to grow from about $5 billion in 2020 to nearly $14 billion by 2025 – and while organizations reap significant financial benefits from these solutions – the race is on to design, develop, and deploy AI technology to solve old problems in new and exciting ways. Technological advancements [.]

Technology 68

Technology Marketing Enterprise 68

SharpenCX

NOVEMBER 23, 2021

The vision for 2025: Hyperpersonalized care and ‘care of one’ : Customers expect brands to connect with them and show them empathy. Prediction: The future of CX : In this article, McKinsey Quarterly predicts the future of CX so you can use your data to make more accurate predictions and turn your data insights into actions.

Customer Service 128

Customer Service Contact Center Call Center Customer Experience 128

Influitive

DECEMBER 14, 2021

According to Gartner, “online communities have become integral — not optional — especially for solutions that rely on subscription-based revenue,” and they anticipate “the expansion of communities in B2B, and the associated use cases, to continue from 2021 through 2025.” One of the […].

B2B 52

B2B 52

Netomi

AUGUST 18, 2023

By 2030, it is projected to reach $7 billion – Accenture Between 2020 and 2025, the conversational AI market is projected to grow by 22%, reaching nearly $14 billion – Statista In 2018, global chatbot revenue amounted to approximately $41 million.

Chatbots 52

Chatbots Customer Service Banking Real estate 52

Ansafone

MAY 14, 2019

As younger millennials graduate and join the workforce, they will comprise more than 75% of the labor force by 2025. Millennials make up more than 20% of the US population, but they are one-half of the workforce. Any group that comprises 75% of the workforce also holds the majority of spending power.

Customer Service 90

Customer Service Contact Center 90

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . What is Customer Self Service? of companies are expected to incorporate customer self service technology.

Self service 109

Self service Customer Service Customer Experience Virtual Agent 109

Quadient

JULY 18, 2022

The new “Experience Partner Program” introduces a variety of changes that are primarily designed to increase the benefits to our most committed partners and enable us to take advantage of the 9% adjusted CAGR of the 1.9b$ market until 2025* (with even stronger growth expected for cloud solutions). Alban Olier.

SaaS 52

SaaS Multichannel Customer Experience Technology 52

CSM Magazine

JUNE 1, 2023

Geoff Forsyth, CISO, PCI Pal PCI Pal the global SaaS provider of secure payment solutions for business communications, is pleased to announce that its Chief Information Security Officer (CISO), Geoff Forsyth, has been appointed to the 2023-2025 PCI Security Standards Council Board of Advisors.

SaaS 52

SaaS Management Customer Service 52

TechSee

FEBRUARY 1, 2021

According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. billion by 2025, a CAGR of 21.9% from 2020-2025.

Telecommunications 107

Telecommunications Chatbots Average Handle Time Interactive Voice Response 107

The Northridge Group

AUGUST 31, 2023

Experts expect this number to grow to 35% by 2025. A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors.

Contact Center 67

Contact Center Customer Experience contact center associations Average Handle Time 67

The Northridge Group

AUGUST 31, 2023

Experts expect this number to grow to 35% by 2025. A recent report by Frost & Sullivan found that in 2022, 25% of CCaaS vendors outsource their implementation to third-party vendors.

Contact Center 67

Contact Center Customer Experience contact center associations Average Handle Time 67

VirtualPBX

MAY 25, 2022

Researchers predict that 6 billion people around the world will send and receive text messages by 2025 SMS open rates are as high as 98% 92% of U.S. Why Taxi Services Should Consider Texting: 80% of the total North American population use text messaging. That’s a whopping 292 million people!

Transportation 81

Transportation Customer Service Feedback Surveys 81

CSM Magazine

MAY 18, 2022

VoIP sends voice data over the internet, rather than over physical phone lines, which typically makes for higher quality phone calls, and means that they won’t be affected by the PSTN and ISDN switch off in 2025.

Customer Service 105

Customer Service voip Chatbots Personalization 105

Avoxi

NOVEMBER 15, 2018

As technology continues to change the way we communicate, landlines are gradually being phased out with many estimating them to be completely obsolete by 2025. Whether you're an entrepreneur, small business owner or an enterprise-level company, your business number is an indispensable asset to your success.

Enterprise 61

Enterprise Technology 61

bold360 Blog

DECEMBER 4, 2019

Right now, there’s this expectation that in customer service, 95% of all customer interactions are going to be driven by AI by 2025,” Vasco said. In customer service, 95% of all customer interactions are going to be driven by AI by 2025.” The standard is high — and the deadline is 2025. Vasco Pedro. Vasco Pedro.

Customer Service 85

Customer Service Benchmark Feedback Technology 85

Nicereply

FEBRUARY 1, 2023

86% of marketing agencies say brands will expect them to be able to assist with chatbot projects by 2025. billion by 2025, at a compound annual growth rate (CAGR) of 16.5% Emerging technologies, such as AI, are becoming more important. AI market size is expected to grow by at least 120% year-over-year. between 2022 to 2030.

Customer Experience 59

Customer Experience Chatbots Customer Service Customer centricity 59

Cyara

MAY 14, 2019

In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and ISDN networks by 2025, forcing all customers to shift to IP-based VoIP (Voice Over IP) and SIP (Session Initiation Protocol) telephony services.

voip 52

voip Customer Experience Technology Contact Center 52