2024 Accountability Best practices Feedback 
Totango
JANUARY 3, 2024
As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We’re proud to have dedicated 13 years to cultivating best practices and expertise in the customer success software category.
Totango
JANUARY 22, 2024
We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.
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ChurnZero
JANUARY 4, 2024
New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Expanded roles and responsibilities: how will customer success evolve in 2024? It’s an exciting time to be in customer success.
ChurnZero
MAY 15, 2024
The issue, however, is that interpersonal leadership skills alone won’t help CSMs hit their goals in 2024. Download the 2024 CSM Confidential Report here. Keeping everyone accountable for their work (47%) Setting clear goals and expectations (47%) Helping our team prioritize our work. (45%) First, CS is still evolving.
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. If you’re reading this blog post, you are probably one of them. Which Platform Fits Your Needs?
Horizon CX
FEBRUARY 29, 2024
Lack of Supervision and Accountability : In environments where there is insufficient supervision and accountability, employees may not feel motivated to deliver their best efforts in serving customers. Celebrate successes and share best practices to inspire and motivate others.
delighted
APRIL 26, 2024
Following that launch, we prioritized listening to your customer feedback, holding over 100 product-focused conversations to learn what you loved or didn’t love about the product. With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience.
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