TechSee

JANUARY 25, 2023

Top Field Service Management Influencers in 2023 John Carroll, CEO, Service Council Bob Feiner joined Dell Technologies in 1999 and currently serves as Senior Vice President of Dell EMC’s Global Deployment and Field Services business.

Automotive 41

Automotive Management Enterprise B2B 41

Global Response

MARCH 16, 2023

In 2023, customer service is more important than ever. While this is especially important during in-person interactions, such as at an airline service desk or in-person at a store, it’s essential even if you’re speaking to a customer over the phone or via chat. Use engaged body language (even over the phone!)

Customer Service 62

Customer Service outsourcing Technical Support Scripts 62

Playvox

MARCH 12, 2024

trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. Intrinsic vs. Extrinsic Motivators Intrinsic motivators come from within the individual, such as personal satisfaction, a sense of achievement, and the enjoyment of the work itself. That’s equal to 9% of global GDP.

Morale 78

Morale Gamification Contact Center Quality management 78

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

AWS Machine Learning

MAY 7, 2024

Whether you’re looking to classify documents, extract keywords, detect and redact personally identifiable information (PIIs), or parse semantic relationships, you can start ideating your use case and use LLMs for your natural language processing (NLP). On November 5th, 2023, customer Alice from US placed an order with total of $2190.

Engineering 100

Engineering Technical Support Chatbots Best practices 100

Hodusoft

JUNE 21, 2023

Some of the most effective features are: Auto dialer : As the name suggests, the feature dials phone numbers from a database automatically and connects the call only after a live person picks up the phone. After a live person answers the call, it displays relevant customer information on the agent’s screen and continues the call forward.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

JustCall

APRIL 3, 2023

This is where our curated list below comes in, as it aims to address this question of marketers by providing a list of the 10 best Callrail alternatives for 2023 which they can utilize as per their requirements. This applications lets organizations create personalized and engaging experiences for their customers. JustCall 2.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. This can result in lower personalized services and a longer call handling time.

Best practices 62

Best practices outsourcing Call Center virtual call center 62