2022 Best practices Government Metrics 
360Connext
JANUARY 5, 2022
Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. . Related Resources: [Guide] SMIRC Goals checklist. Are you ready to take on the year?
TechSee
JUNE 16, 2022
In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence. Follow on LinkedIn.
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360Connext
JANUARY 4, 2022
Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. . Related Resources: [Interactive Tool] Customer Lifetime Value: Key Metrics Calculator.
CCNG
JANUARY 4, 2023
One manager said it feels like efforts at improving these satisfaction metrics have “hit a wall.” Government Industry sectors with the highest levels of callers reporting their biggest pain point is agents not knowing answers. Consider a knowledge management {KM} system that reduces your Average Handle Time metric from 5 minutes to 4.5
Education Services Group
JANUARY 4, 2023
It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. If there’s one thing we learned from the 2022 Customer Success Leadership Study , it’s that businesses need to invest more in the growth of their CS organizations. In 2022, 21.7% That’s Support.
Playvox
OCTOBER 18, 2022
In our 2022 study of customer support agents and managers, 68% of agent respondents said they didn’t want to return to an office. But only 40% of support center managers we talked to said they were planning to continue remote work in 2022. One of the cornerstones of a remote work option is a strong policy to govern it.
ConvergeOne
JULY 26, 2022
Advancements in natural language processing (NLP) techniques – which can search and analyze unstructured data, such as physician notes – open opportunities within healthcare organizations to analyze electronic health record (EHR)-based activity logs and workload metrics to identify trends in negative sentiment and overwork. What’s next?
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