SharpenCX

SEPTEMBER 8, 2021

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. But, one metric steps beyond just measuring satisfaction. Guaranteed.

Customer advocacy 128

Customer advocacy Contact Center Surveys Coaching 128

Brad Cleveland Blog

SEPTEMBER 30, 2021

Customer advocacy is a hot topic in marketing and customer experience circles—and especially so following the economic upheavals of 2020 and 2021.

Customer advocacy 26

Customer advocacy Marketing Customer Experience Contact Center 26

Playvox

FEBRUARY 13, 2023

But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% of their revenue due to bad experiences. But what’s the real value of a loyal customer? of revenue.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

ChurnZero

DECEMBER 14, 2022

For the third year running, we asked CS teams who’ve challenged the status quo with innovative, meaningful, and customer-centric approaches to enter the ChurnHero Awards and tell us all about it. Our efforts resulted in our NPS improving by 27 points compared to 2021, and by two points compared to the target we set for 2022,” says Simona.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

SmartKarrot

JUNE 11, 2021

In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. This is another customer success training and certification program. Certified Customer Experience Professional (CCXP) program by CXPA.

Best practices 22

Best practices SaaS Accountability Education 22

CustomerSuccessBox

JANUARY 10, 2022

To improve your performance, you must constantly improve customer satisfaction and customer experience. To help you, you watch over your churn, the proportion of customers lost by your business over a given period. Customer success manager. Vice President for Customer Success. Salary range. 70,000- $280,000.

Management 52

Management Surveys Customer advocacy Accountability 52

CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

SmartKarrot

DECEMBER 3, 2020

This list of new year’s resolutions will help customer success managers handle their priorities well for a successful run at the customer front. With the Coronavirus pandemic that has shaken the world in 2020, it is important to look for improvements in customer retention in 2021. Create a customer-centric culture.

Management 10

Management Customer centricity Journey mapping SaaS 10

Influitive

FEBRUARY 8, 2021

A new year welcomes new opportunities for customer advocacy managers and their community members. From new campaigns, recruitment strategies and new goals to achieve, our customers’ programs have been buzzing with activity this past month. It’s also where forward-thinking […]. It’s also where forward-thinking […].

Customer advocacy 59

Customer advocacy Customer Experience Management Best practices 59

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Customers are nothing but normal people like us. Lincoln Murphy. Andrew Marks.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Education Services Group

MARCH 27, 2023

Then, it’s vital for businesses to follow through on their promises and continue to strengthen the relationship with positive customer experiences throughout the entire lifecycle. …on on how Customer Success impacts the customer experience (and the business’s bottom line!) have fewer than 50 people.

Upselling 52

Upselling Big data Sales Customer Experience 52

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Catherine Blackmore. Dana Alvarenga.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21