CX Global Media
DECEMBER 22, 2020
Customer Experience Strategy Updates for 2021 – CX Quick Tips on CX Global Media TV with James Dodkins While you might have thought your customer experience strategy updates were over for 2020, James helps you to ring in the new year with different perspectives on common CX discussions. It’s […].
CX Global Media
DECEMBER 30, 2020
5 Customer Experience Lessons for 2021 – CX Quick Tips on CX Global Media TV with Roy Atkinson Customer Experience lessons were abundant in 2020. But what will change in 2021? The post 5 Customer Experience Lessons for 2021 [VIDEO] appeared first on CX Global Media.
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Beyond Philosophy
JANUARY 23, 2021
We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. Key Ideas to Improve your Customer Experience. Customer Experience Information & Resources.
ShepHyken
JANUARY 6, 2021
Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. Our customers keep getting smarter about customer service and experience. The word for 2021 will be empathy.
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Customers increased their use of customer service channels but first contact resolution declined from 53% to 42%, increasing effort for customers and costs for businesses. Download the report for more insights into the latest customer experience trends.
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. Customers are enjoying self-service options, so give them what they want. That’s where empathy comes in.
ShepHyken
JULY 19, 2021
Each week I read many customer service and customer experience articles from various resources. Should the Chief Experience Officer Cease to Exist? How Consumers Now Define a Good Customer Experience by Jack M. My Comment: How do our customers define a good customer experience?
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Brands that connect with customers on a personal, emotional level will be more successful than others. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
Join this master-class with award-winning Hollywood screenwriter Mark Landry and Brian Morin, CMO of Smart Action, to discover how their virtual agent improved the customer experience for AAA’s already award-winning emergency roadside assistance. March 23, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. But how do you do this?
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
2020 was the year that customer call centers and customer experience were pushed to their limit. April 22, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. Blueprint for success from leading companies. Tips to guarantee a CX as good or better than live agents. This is an exclusive live masterclass you won't want to miss!
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