2021 2022 Healthcare Surveys 
CCNG
JUNE 1, 2022
In April of 2021 the number of workers who quit their job in a single month broke an all-time U.S. While all industries either are now or soon will be affected by this trend, the three industries impacted the most by this are healthcare, hospitality and high tech. million Americans across a variety of industries quit their jobs.
Uniphore
JANUARY 25, 2022
Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. Last fall, we surveyed Australian consumer perspectives of video conversations.
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customer sure
OCTOBER 17, 2023
We’ve had the immense privilege of working with Philips since early 2021 when their UK team approached us to support their feedback program for the Philips Sonicare brand. Our work with Philips Sonicare in the UK commenced in 2021, with work across Europe following in Summer 2022.
Netomi
AUGUST 18, 2023
billion – Statista In 2021, 86% of US executives expressed their agreement that AI would become a “mainstream technology” for their businesses – Deloitte In 2019, the market value of chatbots in the banking, financial services, and insurance (BFSI) industry amounted to $586 million.
Balto
JUNE 23, 2022
We surveyed 567 agents across the United States. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Age Distribution of Survey Participants. The most represented industries in our survey were Retail (17.5%), Financial and Professional Services (16.2%), and Healthcare (12.2%). Demographics.
Balto
FEBRUARY 6, 2023
We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. In our survey, 46.7% In our survey, we found that 62.96% of tenured agents had a mentor at work. Demographics We surveyed 621 agents for this report. Key word: opportunity.
Netomi
AUGUST 16, 2023
It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. Generative AI is rapidly transforming the way we interact with digital systems. From the halls of Congress to the dorm rooms of TikTok users, generative AI is everywhere. Here is a compilation of thought-provoking Generative AI statistics.
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