2020 Analytics Entertainment Surveys 
CCNG
OCTOBER 19, 2022
Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. Forbes Insights, 2020) Two-thirds of customers could not recall when a brand exceeded expectations. Forrester, 2016) The average email survey response rate is 24%.
ProProfs Blog
JANUARY 30, 2020
Customer Engagement Statistics 2020 Explained. In the category of online entertainment, Netflix was the leading brand with a ranking of 89 percent in terms of how the brand met consumer expectations versus the consumer-generated, category-specific ideal. During the survey, 29.3 Customer Engagement & Loyalty. In 2018, 46.5
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C Space
JUNE 16, 2020
The Brand Move Roundup – June 16, 2020. That’s according to a new study from web analytics firm SimilarWeb , which looked at the buying habits of consumers on the ecommerce platform from January to April 2020, and compared it to the same period last year. increase in conversions in early 2020, an increase of 7.8
C Space
MAY 22, 2020
The Brand Move Roundup – May 21, 2020. While I recognize that Perspectives 2020 was ambitious – perhaps overly so,” said Michelle Boockoff-Bajdek, Skillsoft CMO, “I do believe it tapped into the zeitgeist of a unique moment in our collective history. They need to take Cannes’ lead and skip 2020 as no one will show up.”
ChurnZero
OCTOBER 6, 2020
That’s why, starting this year, we’ll recognize organizations that have shown a commitment to fostering customer centricity with the 2020 ChurnHero Awards. We’re excited to recognize Sendoso as the winner of the Onboarding Category for the 2020 ChurnHero Awards! The Award Categories. Renewal/Expansion Hero – Affise.
C Space
OCTOBER 12, 2020
The Brand Move Roundup – October 12, 2020. The number of people starting its “stressed meditation” offering is up six-fold, and the company said that a survey it conducted earlier this year found that 53% of workers feel mental health benefits are now essential. Brand Move Roundup – October 9, 2020.
DMG Consulting
JANUARY 29, 2021
Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . of survey respondents indicated the importance of prioritizing the customer experience. of survey respondents selected this initiative as a priority for 2021.
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