Fonolo

APRIL 11, 2019

We talk about: How you can save 40% on customer service costs. Successful case studies. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. Plus, so much more!

Contact Center 87

Contact Center Abandon rate Call Center Analytics 87

Fonolo

APRIL 24, 2019

According to Coresight Research — which tracks store openings and closings in North America — retailers have announced 5,994 store closures and 2,641 store openings as of early April 2019. We talk about: How you can save 40% on customer service costs. Successful case studies. VPs & Directors of Customer Experience.

Contact Center 78

Contact Center Technology Customer Service Call Center 78

Nicereply

JUNE 20, 2019

It’s important to follow customer service trends because these days, customers can easily jump ship to another brand without a second guess. In this second half of 2019, We’ll show you the customer service trends you need to follow if you’re yet to do so. Customers want to feel like they’re part of the core system.

Marketing 77

Marketing Chatbots B2C Self service 77

Fonolo

APRIL 25, 2019

We talk about: How you can save 40% on customer service costs. Successful case studies. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. Plus, so much more!

Customer Service 104

Customer Service Airlines Contact Center Accountability 104

Fonolo

APRIL 16, 2019

We talk about: How you can save 40% on customer service costs. Successful case studies. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. Plus, so much more!

Call Center 108

Call Center Contact Center Engineering Construction 108

Callminer

JULY 15, 2019

Employee Engagement Trends of 2019 featuring nGuvu. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Register for 9am BST Session . Register for 11am EST / 8am PST Session

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Aria Solutions

AUGUST 30, 2019

Good customer service has been shown to produce quantifiable results, from increased repurchases and customer retention to increased advocacy of the brand. Customer service leaders dealing with common contact center challenges know they must invest in modernizing their technology. Think like an accountant.

Contact Center 48

Contact Center Customer Service Chatbots Metrics 48

ChurnZero

SEPTEMBER 20, 2019

Sometimes they think they you’re just out for marketing or a case study kind of thing and sometimes they get a little shy of sharing that information. Q: Creating an individual lifecycle for each customer seems like a lot of effort. Is SaaS Customer Retention More Important that Acquisition? Upcoming Webinar.

Journey mapping 66

Journey mapping Marketing Customer retention Sales 66

ChurnZero

DECEMBER 20, 2019

Sales teams receive compensation at the beginning of a customer journey and tend to be less invested in the longer-term outcome. It is important to align the goal of long-term customer retention across the company as it is the crux of continuous company growth. Sales and CS collaborations create “pods” of sales.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Fonolo

APRIL 4, 2019

We talk about: How you can save 40% on customer service costs. Successful case studies. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. Plus, so much more!

Contact Center 10

Contact Center Customer Service Best practices Call Center 10

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. No worries!

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

SmartKarrot

AUGUST 6, 2020

Yet another example of great customer service is this online streaming platform. million to whopping 158 million by the year 2019. They truly follow the mantra of, Customer is always right. Uber is one of the best case studies because it shows exactly what you need to do in order to provide an outstanding customer experience.

Customer Experience 10

Customer Experience B2B Technology Feedback 10