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Quora Group Grows with BigChange

CSM Magazine

We work primarily in the public sector, with contracts predominantly in healthcare and education. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. In these environments there is a high level of compliance and documentation required.

Finance 52
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4 Contact Center Reports to Start Off Your Year

Fonolo

In industries such as finance/banking, healthcare, and utilities, consumers are turning to the phone more often than the overall average—74% used the phone for finance, 73% for healthcare, and 69% for utilities…”. White Paper: 9 Critical Contact Center Trends for 2018.

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Agents Managing Difficult Situations: Maybe it’s In Their DNA

Aspect

With many companies offering discounts during Cyber Week last year, one could assume that these kits were once again popular holiday gifts in 2018. Consider agents across the healthcare and finance verticals, just to name a few. Between Black Friday and Cyber Monday in 2017, a top DNA testing kit company sold approximately 1.5

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Agents Managing Difficult Situations: Maybe it’s In Their DNA

Aspect

With many companies offering discounts during Cyber Week last year, one could assume that these kits were once again popular holiday gifts in 2018. Consider contact center agents across the healthcare and finance verticals, just to name a few. They are often faced with sensitive details that require listening and empathy.

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Generative AI and multi-modal agents in AWS: The key to unlocking new value in financial markets

AWS Machine Learning

The financial analyst asks the following question: “ What are the closing prices of stocks AAAA, WWW, DDD in year 2018? By moving into groceries, healthcare, and entertainment, Amazon can diversify their offerings. Can you build an optimized portfolio using these three stocks? ” WWW: $85.91 DDD: $9.82 WWW: $85.91 DDD: $9.82 DDD: $9.82

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58 Conversational AI Statistics You Can’t Ignore

Netomi

By 2030, it is projected to reach $7 billion – Accenture Between 2020 and 2025, the conversational AI market is projected to grow by 22%, reaching nearly $14 billion – Statista In 2018, global chatbot revenue amounted to approximately $41 million.

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Is Optimism Dead?

C Space

Regardless of the issue – whether it’s politics, the environment, world peace, healthcare or finances – people’s fears are bigger than their hopes. We hear of the worries about macro politics, finances, violence and the environment that seem to surround us 24/7 in 2019. Learn from the best, that’s how.