2018 Customer Service Multichannel Self service 
Fonolo
AUGUST 29, 2018
But if we momentarily dial the sound down, we are rewarded with a) some mental clarity; and b) the sweet, sweet sounds of intelligent, helpful voices who deliver some music-to-our-ears advice on how to survive and thrive in 2018 and beyond. We call it the ‘golden rule’ of customer service. We are all customers for something.
VocalCom
DECEMBER 4, 2017
In the past few years, many companies have recognized the power of AI for revolutionizing the sales and customer service processes. Intelligent assistants and chat bots are helping customers with tasks ranging from checking the weather to purchasing items online. The human role in customer service will shift.
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Creative Virtual
DECEMBER 13, 2018
As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. And I was honoured to be named ‘Most Influential Marketing Manager 2018 – UK’ as part of the 2018 Business Woman Elite Awards for my work at Creative Virtual.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Multichannel” and “omnichannel” have been buzzwords for years now.
ijgolding
JULY 18, 2018
I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. So, after 8 years of successful meetings in the US, why are they bringing the event to London and does Europe really need a customer service event?
Eptica
FEBRUARY 20, 2018
Date: Wednesday, February 21, 2018 5 tips to transform your social customer service. Published on: February 21, 2018. That makes social customer service a major, growing part of every brand’s customer experience. million customer service tweets are sent every month.
Eptica
MARCH 14, 2018
Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Published on: March 14, 2018. Government legislation is committed to making it easier than ever for customers to change banks and interest rates remain low, meaning that service is a primary differentiator between companies.
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