Recapping the 2017 ICMI Contact Center Conference
Customer Service Life
JUNE 26, 2017
This article was originally published on the FCR blog on June 9, 2017. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. They reminded us of the importance of focusing more on coaching and empowering our agents and less on checking boxes on a form. Click here to read the original.
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