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Every Great Leader Has an Experience Book. Do You?

Steve DiGioia

Employee morale has started wain. They rely on answers from the wisest person in the room. Copyright © 2015-2020 Steve DiGioia. ? You’ve dealt with supply chain problems throughout your career. You’ve come up with unique ways to get the items you need and have kept a record of your solution(s). It’s listed on page 86.

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How AI-Powered Assistive Voice Tech Will Power Modern Customer Service

CSM Magazine

This may not always lead to team members leaving, but it does hurt morale and productivity—it’s also entirely avoidable. In a virtual meeting, a person with a speech impairment can make their voice easier to understand, enabling them to focus on their work contributions rather than potential misunderstandings.

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Why Do Golden Agents Wear Smartwatches?

Aspect

The modern smartwatch as we know it burst onto the scene with the A pple watch in 2015 and has exploded in sales, popularity and functionality over the last five years. A Golden Agent is an objectively used term associated to the highest rated agents encompassing, personality, KPIs, attitude, productivity, longevity and 360 feedback.

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In Security We Trust: Best Practices for Navigating Security Decisions

Revation Systems

Organizations need to earn their customers’ trust, and it happens when they feel confident their personal information will be held securely throughout its journey. The moral of the story is that you won’t be seen as trustworthy if there’s any question about security. In today’s digital environment, security builds trust.

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How Flexible Phones Brought One Travel Company Closer to Its Customers

aircall

But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. So trying to manage everything through our personal cell phones was a real problem.”. Nothing inspires summer vacation plans quite like a winter in Boston. Decide With Data.

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Why You Need to Fire Your Toxic Employee

Toister Performance Solutions

Much of the post was based on a 2015 study by Michael Housman and Dylan Minor that reviewed hiring and termination data for 58,542 customer service employees. This doesn't even take into account the soft costs associated with unchecked harassment such as lost productivity, decreased morale, and turnover. Read that post here.)

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Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

ProProfs Blog

According to a report , the top 10 companies in the Global Empathy Index 2015 generated 50% more earnings compared to the bottom 10. While exploring emotional empathy, we realize that it is concerned with the physical emotions that you feel with another person. Empathy can help your brand foster lifelong personal customer connections.

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