Talkdesk

MAY 7, 2015

In fact, in 2015, 1.3 This trend has inevitably affected call center infrastructure as well. Many companies are shifting from on-site solutions toward cloud-based call center software solutions in order to maximize their agile team’s effectiveness. Make Call Control Functional. Invest in UC Tools.

Call Center 40

Call Center Interactive Voice Response call center software Analytics 40

Talkdesk

SEPTEMBER 15, 2015

That’s why we created our intuitive cloud-based call center software. September 4, 2015. Huffington Post Canada published a review of Salesforce’s 2015 State of Service Report , detailing four takeaways for customer service. At Talkdesk, we appreciate the simple pleasures. No muss, no fuss. TWEET OF THE WEEK.

B2C 45

B2C call center software Call Center Customer Service 45

Hodusoft

OCTOBER 6, 2022

Intending to help businesses of all sizes to provide their customers with a next-generation experience, HoduSoft has developed innovative and intelligent software. Established in 2015, HoduSoft is a unified communications leader that empowers businesses with solutions that redefine the way they communicate.

Contact center software 52

Contact center software voip Contact Center Customer Support 52

Hodusoft

OCTOBER 1, 2022

HoduBlast – A Voice, SMS, & WhatsApp Broadcasting Software. HoduConf – An Audio Conferencing Software. HoduSoft is a Unified Communications software company incorporated in 2015 with its headquarters in India. About HoduSoft.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Talkdesk

AUGUST 23, 2016

A company’s call center becomes the front line to respond to an influx of calls from customers in need. Use Call Center Software Features to Reduce Wait Times. When a call center experiences a high volume of calls, the wait times can be painful for customers.

Abandon rate 40

Abandon rate call center software Wait times Airlines 40

Talkdesk

AUGUST 1, 2016

You might also recall that we offer deep integrations with leading business tools to ensure your call center works in tandem with existing setups. In fact, we currently offer more than 25 integrations, more than any other cloud-based call center software in the industry.

call center software 40

call center software Call Center Engineering Personalization 40

Talkdesk

AUGUST 25, 2016

State of Customer Service Report : 55% of consumers expect better customer service now than in 2015. The agent then uses her call center software to review metrics from the call. She could look at the data and conclude the customer was satisfied because of call length, issue resolution, or minimum wait time.

Metrics 41

Metrics call center software Abandon rate Call Center 41

Talkdesk

SEPTEMBER 2, 2015

We invited Samuli Zetterberg, CEO and Founder of Surveypal to share his wisdom with us on Tuesday, September 1, 2015. Zetterberg is the author of a book called “ Feedback Automation ,” which provides companies with guidance on how to respond to customers empathetically and effectively. Problems can be discussed and resolved in minutes.

Best practices 68

Best practices Customer Service Surveys call center software 68

Talkdesk

DECEMBER 3, 2015

Our call center software is deployed on six continents and often forms the backbone of companies’ customer service strategies. So when Talkdesk founder Tiago Paiva visited Japan last week to speak at TechCrunch Tokyo 2015 , it got me thinking. Talkdesk’s revolutionary cloud-based call center software aims to do just that.

Customer Service 40

Customer Service call center software Service level Call Center 40

airespring

FEBRUARY 29, 2016

Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. 40% of contact centers “have no tools to analyze data.”.

Contact Center 74

Contact Center First call resolution Contact center software Benchmark 74

aircall

JUNE 28, 2022

What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

Hodusoft

MARCH 22, 2024

HoduCC-Call and Contact Center Software Since its inception in 2015, HoduSoft has been at the forefront of innovation, delivering world-class communication products that redefine industry standards.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

JustCall

AUGUST 16, 2022

Mesa, Arizona, was rated #7 on Forbes’ ranking of “America’s Least dangerous Cities” in 2011 and was also named to the “25 Best Places to Retirement in 2015” by the same magazine. JustCall is a call center software and conversation intelligence platform for your customer service and sales teams.

voip 10

voip CRM call center software Accountability 10

Talkdesk

SEPTEMBER 8, 2015

Talkdesk’s cloud-based call center software enables our customers to serve their customers better. September 8, 2015. Now that you’ve had a good look at all the ways you can improve your customer service, how’s about moseying over to our corral for a free demo of Talkdesk’s cloud-based call center software ?

call center software 45

call center software Employee engagement Customer centricity Call Center 45

ijgolding

MARCH 22, 2017

Sandeep Kuvvarapu , is a customer experience advocate and product marketing & strategy manager at Ameyo, one of the leading call center software solutions provider in Asia Pasific. Either go digital or die.

Customer Experience 81

Customer Experience Interactive Voice Response Contact Center Contact center software 81

Tenfold - Contact Center Blog

JULY 9, 2018

The AHT is calculated by adding the agent’s total talk time plus the total hold time plus the total after-call work time. This is then divided by the total number of calls. According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

JustCall

APRIL 12, 2023

Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52

Dialer 360

APRIL 20, 2018

According to a known call center fact “In 2013, 62% of organizations were already using cloud-based contact center solutions and this number is expected to grow by 25% in 2015.”. Security has seen the biggest concern for all of the businesses including call centers. Greater Security Is Automatic.

Contact Center 21

Contact Center Call Center call center software Interactive Voice Response 21

Talkdesk

AUGUST 20, 2015

Tincher presented a talk titled, “Driving Growth by Reducing Customer Effort,” for the Talkdesk Webinar Series on August 19, 2015. Our browser-based call center software is revolutionizing the way companies interface with their customers. This message resonates with us at Talkdesk.

Customer Experience 53

Customer Experience call center software Customer effort Call Center 53