This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2015 Remove call center software Remove Call Logging Related Topics
call center professionals Schedule adherence Abandon Call Gamification Interactive Voice Response Coaching First call resolution CRM Average Handle Time Customer effort More Related Topics >
article thumbnail

8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

APRIL 12, 2023

Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. However, post-pandemic many Gong competitors have come to the fore.

Sales 52
Sales Coaching CRM Contact center software 52
article thumbnail

Top Metrics that Measure Inbound Call Center Performance

Tenfold - Contact Center Blog

JULY 9, 2018

The AHT is calculated by adding the agent’s total talk time plus the total hold time plus the total after-call work time. This is then divided by the total number of calls. According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel.

Metrics 78
Metrics Call Center Schedule adherence Abandon Call 78
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024