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A Celebrity Did What to Comcast? The Power of Customer Feedback

PeopleMetrics

Like a lot of other food-lovers I follow my favorite chefs and personalities on Twitter. That person gets followed. — Alton Brown (@altonbrown) July 1, 2014. — Alton Brown (@altonbrown) July 1, 2014. — Alton Brown (@altonbrown) July 1, 2014. — Alton Brown (@altonbrown) July 1, 2014.

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Subconscious Clues That Call People to Action

Beyond Philosophy

As Aagaard points out, which gym a person joins is often driven by where the gym is. If you enjoyed this post, you might be interested in the following blogs: What Does Your Experience Smell Like? Engaging the Subconscious Shopper. The Moral Dilemma: Collecting Data on Customer Behavior. 4 September 2014. <

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Facilite la Vida de su Fuerza de Trabajo

Aspect

Pero las mejoras en las herramientas de software del agente representan solo una parte de esto , ya que e stos avances no satisfacen las necesidades del todo el personal del centro de contacto.? Entonces, ¿qué es más importante, facilitar la vida de los agentes o facilitar la vida del personal administrativo? .

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Make Life Easier for Your Entire Workforce

Aspect

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. Aspect has been a pioneer in employee engagement, introducing the first icon and widget-based workforce optimization interface in 2014.

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How Flexible Phones Brought One Travel Company Closer to Its Customers

aircall

But as 110 inches of snow blanketed the city throughout the 2014-2015 season, one nearby travel agency was struggling to take advantage of local wanderlust. So trying to manage everything through our personal cell phones was a real problem.”. Nothing inspires summer vacation plans quite like a winter in Boston. Decide With Data.

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NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. He was the PCC’s organizer and lead person in the 2010, 2011 and 2012 fundraisers to fight against prostate cancer. His volunteer work not only raised funds and awareness for prostate cancer but also boosted morale in the workplace.

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Keep your Eyes Glued to This Brand’s Evolving Customer Experience: 5 Examples of Good Customer Experience from Leading Brand CVS [Monthly Brand Crush Post]

SharpenCX

Even better, their customer service agents have full access to your customer history, so they can provide a tailored experience just like the one you’d get in person. Your customers expect service that’s reliable, consistent, and personalized to their needs. You can pull up and get what you need, without stepping foot inside.