Creative Virtual
FEBRUARY 7, 2023
Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines.
Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. That will shift in 2016, as self-service will become a critical factor in any successful multi-channel strategy.
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CSM Magazine
MARCH 13, 2020
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1.
Aspect
MAY 10, 2018
This year’s ceremony is reported to be the most hotly-contested so far since the award scheme’s first one in 2014. With 690 stores nationwide, Lidl (already a known force in the UK for its effective digital customer service) enlisted Aspect to deliver the world’s first digital sommelier, or ‘winebot’, called Margot.
CSM Magazine
AUGUST 5, 2020
and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. Established in 2014, EBI.AI Report findings also predict huge economies of scale.
Tenfold - Contact Center Blog
JUNE 22, 2018
Financial services providers can start their transformation by injecting these trends and technologies into their CX strategy: Self-service. The first point of customer service contact for most finance consumers is not social media, the phone, or email. It’s actually self-service.
Creative Virtual
OCTOBER 18, 2018
When implemented properly, chatbots are a powerful tool to bring together the contact centre with self-service channels and navigate language and culture barriers to create conversational engagement with customers.
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