Creative Virtual

FEBRUARY 7, 2023

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Creative Virtual

OCTOBER 18, 2018

When implemented properly, chatbots are a powerful tool to bring together the contact centre with self-service channels and navigate language and culture barriers to create conversational engagement with customers.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

Inbenta

NOVEMBER 13, 2017

Since then, search has improved exponentially to the point where a personal chatbot to help with our most routine tasks is becoming a reality. Despite the advancements in search, the Yahoo Directory did manage to survive until 2014 when it was closed for good. . One chatbot to rule them all: What is the next step in the search world?

Engineering 109

Engineering Chatbots Self service Virtual Agent 109

ProProfs Blog

JUNE 14, 2019

Great Customer Service Statistics. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

Creative Virtual

OCTOBER 8, 2019

I started building virtual agents and chatbots for customer service more than 12 years ago. In my experience, there has been a major shift in customer expectations since 2015/2016 in the customer service chatbot industry. Simple chatbot implementations are no longer enough to meet customer expectations.

Chatbots 40

Chatbots Virtual Agent Customer Service Self service 40

Comm100

FEBRUARY 16, 2018

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” There are other implications to this new customer service trend.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40