CSM Magazine

FEBRUARY 9, 2021

Create genuine sales and lettings leads for agents – pent up demand for property means higher customer expectations and greater competition among agents and landlords. AI is able to sift through and analyse unlimited amounts of data to provide real value to estate agents and landlords looking to stand out from the crowd.

Self service 59

Self service Marketing Automotive Transportation 59

Taylor Reach Group

MARCH 26, 2018

The big one. If you work in any post-sales or customer-facing role you simply can’t afford to miss the definitive global networking and learning conference. It's an opportunity to unite with thousands of other Marketing, Service, Sales, and Commerce professionals, sharing your challenges and victories while learning from your peers.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ProProfs Blog

JANUARY 30, 2020

Impact of Customer Engagement On Sales. There are chances that your support team or sales team might not get the chance to actually interact and keep the customers engaged with the brand or its products. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. Successful Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

Avaya

OCTOBER 25, 2017

For example, using HD video conferencing and screen sharing, customers can remotely complete the full, end-to-end sales application process with on-site specialists. Bank of China’s Data-driven Strategy. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

Natalie Petouhof

FEBRUARY 11, 2016

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” So what does Time plan to do with Myspace (Viant)? Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.”

Advertising 65

Advertising Entertainment Analytics Sales 65

Kayako

MAY 11, 2017

If you’ve established a foundation of loyal customers, you can use predictive analytics and customer relationship management systems to anticipate effective ways of reaching new prospects in the future. Predictive analytics looks at the actions both you and your past customers have taken at different stages of the customer journey.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark 88

Benchmark Customer centricity Marketing Big data 88

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 1 The Customer Culture Imperative , Dr. Linden Brown and Chris Brown, 2014. 3 Ultimate Factors of Business Performance Lynn Hunsaker.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

delighted

JANUARY 7, 2020

Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers. According to Gartner, 30% of all B2B companies will employ artificial intelligence to augment at least one of their primary sales processes by 2020.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

aircall

MARCH 19, 2021

By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. Data can also be used to analyze or guide decision-making and future activities.

Sales 62

Sales CRM Marketing Best practices 62

Natalie Petouhof

MAY 25, 2016

He teamed up with Chad White, Halo’s other co-founder and chief sales officer, to create a safer way to protect people from tornadoes, but they quickly incorporated other natural disasters into their alert system. The disaster gave him the idea of using technology to increase human safety.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

CSM Magazine

DECEMBER 1, 2020

Those that come up with the right formula can expect extra sales, greater customer loyalty, better utilisation of frontline staff and reduced costs. What is more, thanks to machine-learning, the more AI tools are used, the better they get, making them a valuable and strategic addition to an organisation’s corporate CX and sales strategy.

Automotive 69

Automotive Transportation Big data Interactive Voice Response 69

CSM Magazine

FEBRUARY 27, 2020

By automating customer contact management, data recording and analysis processes, AI can readily identify patterns of consumer behaviour that give contact centres and customer service operations a new competitive edge. Established by EBI in 2014, Warwick-headquartered EBI.AI Here are just two real-life success stories to prove it.

Automotive 59

Automotive Transportation Telecommunications Big data 59

SmartKarrot

JANUARY 28, 2022

Founded in: 2014. Gong is a call monitoring solution that helps internal sales teams understand and design functioning strategies. It can store petabytes of data in a single blade, giving it mainframe capabilities. It helps developers handle clusters, nodes, scaling, failure recovery, and data persistence. SimilarWeb.

SaaS 10

SaaS Enterprise Analytics Big data 10