CSM Magazine

JANUARY 12, 2021

Don’t try to replace your people – after all, despite the benefits Natural Language Processing that AI tools offer, many customers still crave the personal service provided by another human being. Established in 2014, EBI.AI About the Author. Abbie Heslop is a Commercial AI Analyst at EBI.AI.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

CSM Magazine

MAY 5, 2020

They are trustworthy personal concierges, always calm under pressure. Using Natural Language Processing (NLP), AI assistants quickly understand a customer’s initial query then pass this valuable intelligence along to the live agent who already knows what the person is calling about. About the Author.

Transportation 52

Transportation Automotive Big data Interactive Voice Response 52

CSM Magazine

OCTOBER 6, 2020

Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance. Established in 2014, EBI.AI Follow this formula to build consumer trust and confidence. About the Author. Henry Jinman is Commercial Director of EBI.AI.

Automotive 52

Automotive Transportation Healthcare Big data 52

CSM Magazine

FEBRUARY 9, 2021

” Like all AI tools, the more the Get Living Assistant is used, the smarter it becomes while the inbuilt feedback functionality is crucial for understanding residents’ needs to deliver a more personal service and improve the rental offer. Established in 2014, EBI.AI For more case studies, ideas and inspiration, visit www.ebi.ai.

Self service 59

Self service Marketing Automotive Transportation 59

CSM Magazine

FEBRUARY 27, 2020

The more residents use the bot, the smarter it becomes while special feedback functionality is crucial to understanding residents’ needs so that Get Living can continually improve its personal service and rental offer. Established by EBI in 2014, Warwick-headquartered EBI.AI About the Author.

Automotive 59

Automotive Transportation Telecommunications Big data 59

ProProfs Blog

JANUARY 30, 2020

Personalized Customer Engagement. Extensive personalization using the next best action increases average revenue per user by 166 percent. By providing a personalized support experience, it becomes a hassle-free task for any business not only to increase customer engagement but revenues too. Personalized Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

Kayako

MAY 11, 2017

You bought a typical gift for a typical person. You thought about their interests and hobbies, their goals, dreams, and their individual personality. You bought a gift for that specific person. Predictive analytics looks at the actions both you and your past customers have taken at different stages of the customer journey.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

aircall

MARCH 19, 2021

Customer data can even tell you which of your strategies and campaigns works best for improving sales performances and hitting targets. There are four major types of customer data: 1. Identity Data. Identity data or personal data is the foundation of a customer profile and helps companies identify each of their customers.

Sales 62

Sales CRM Marketing Best practices 62

Avaya

OCTOBER 25, 2017

When evaluating an institution for a loan, for example, 64% of customers prefer speaking to someone in person or over the phone. Bank of China’s Data-driven Strategy. The provider is also working to more strategically leverage big data analytics. There’s no denying that banking is evolving.

Banking 58

Banking Telecommunications Big data Self service 58

delighted

JANUARY 7, 2020

The same report also revealed that 84% of customers say being treated like a person, not a number, is very important to winning their business and that 51% of businesses ‘fall short’ of consumer expectations. Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Natalie Petouhof

MAY 25, 2016

After a home fire struck one of Stagg’s relatives in 2014, the co-founders realized the shortcomings of existing smoke detectors and set out to build the world’s safest and smartest smoke alarms. The company focused on improving the traditional smoke detector. This level of connectivity brings a whole new degree of safety to customers.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

AWS Machine Learning

JANUARY 26, 2023

Since March 2014, Best Egg has delivered $22 billion in consumer personal loans with strong credit performance, welcomed almost 637,000 members to the recently launched Best Egg Financial Health platform, and empowered over 180,000 cardmembers who carry the new Best Egg Credit Card in their wallet.

Finance 73

Finance Engineering Big data Banking 73